This position requires working various shifts on various days of the week, including holidays and some weekends.

Schedule: Friday 12-10:30 pm, Saturday 8:30 am-6:30 pm, Sunday 7:45 am-6:00pm, Monday 4:00 am-2:00 pm. Off on T, W, Th

Pay: $18.00 per Hour with a full package of benefits including: health, dental, vision, life, deferred compensation, paid vacation, paid sick time, paid holidays.

BRIEF DESCRIPTION:

Supervise and coordinate daily activities of METRO's Fixed Route vehicle operators and supervisors. Ensures transit operations are operating efficiently and adhering to schedules.

ESSENTIAL FUNCTIONS:

• Effectively communicate with drivers via radio & phone
• Plan work assignments and equipment allocations to meet transportation & operation needs.
• Maintain or verify records of time, deviations in schedule, equipment problems, customer complaints, and other records pertaining to operations.
• Operate 2-way radio to communicate with Drivers.
• Prepare, compile, and submit reports on work activities, operations, production, and work­ related accidents.
• Respond to driver requests for assistance.
• Provide customers with general information

Job Demands:

Physical and Mental Requirements:

Knowledge and Abilities:

A. Knowledge of:

• Traffic laws, ordinances, rules and driving courtesies involved in transit operations.
• Principles and practices of customer service.
• Dispatching principles and practices.

B. Ability to:

• Learn METRO’s policies and procedures.
• Read, write, and make basic mathematic calculations.
• Exercise good judgment and problem-solving skills.
• Understand and follow oral and written instructions spoken or written in English.
• Provide on-time and dependable service to the public.
• Learn METRO’s transit routes and schedules.
• Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions.

Minimum Qualifications — Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A. Required Education:

• Graduation from high school or equivalent.

B. Preferred Prior Experience:

• Three (3) years of verifiable dispatching experience and one (1) year of experience working with the general public.
• Prefer experience in a transit operations position.

C. Special Requirements, including Licenses and/or Certifications:

• Strong skills with time management and work prioritization..
• Basic computer knowledge and skills. (Managing files, folders, shortcuts and the use of various software applications)
• Well versed in Microsoft Office software (Word, Excel and Outlook.)
• Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.
• CDL with Class B and “P” endorsement preferred, but not required.