Description

About Us

As an owner and operator of family communities for generations, Roberts Communities has become industry leader in delivering quality, affordable homes in safe, private communities for everyday families and retirees. With a track record of over 40 years, founder R.C. Roberts created a unique portfolio and today, these manufactured home communities, and award-winning RV resorts continue to grow across Alabama, Arizona, California, Colorado, Texas, and Utah. Now under second generation, Scott Roberts, the Roberts company continues to create exceptional places where people come to unwind during seasonal RV vacations and live the dream at year-round destinations in attainable and beautiful manufactured homes. Roberts Communities & Resorts are all about exceeding our visitor’s and resident’s expectations with proficiency, generosity and always a sense of belonging, and we place the same values on our team members. Find out more at www.robertscommunities.com and www.robertsresorts.com.

Job Summary

As a Jr. Assistant Community Manager, you’ll be responsible for supporting the Community. Provide Epic Customer Service and the first line of customer communications. The Jr. Assistant Community Manager is also responsible for assisting with the planning and coordinating community events and activities. Resident relations are one of the priorities for this position. Ensuring a positive atmosphere and responsive service for the residents of your community. Supports Community managers and employees through a variety of tasks related to organization and communication. 

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following: 

• Ensure residents receive epic customer service 
• Must become well educated on Community Lease Agreement, Lease Addendum, Addendums, and Community Rules and Regulations 
• Assist management team in preparing and distributes resident and community communications (i.e. monthly statements, rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, leases including addendums and rules, as well as lease renewals / rent increase notices) 
• Perform administrative functions including answering phones, typing, copying, faxing and filing 
• Complete and maintain community records, reports and resident files 
• Prepare documents for scanning. Compile scanned documents into a logical folder organization. Scan, verify, and upload of documents into the database and resident accounts
• Collect and post resident deposits, process fees, rents, inspections and other fees and record in the proper accounts and issue receipts 
• Make Collection calls for delinquent payments 
• Assist in processing move-ins / move-outs 
• Assist in processing Security Deposit returns 
• Assist in the process and paperwork of residents transferring home ownership 
• Prepare resident leases and schedules appointments 
• Assist prospective residents with the application process 
• Plan resident relation events and activities 
• When necessary forward Customer Service requests to the proper manager 
• Cover the reception desk when required (if applicable) 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To apply, please visit our career page at: https://recruiting.paylocity.com/recruiting/jobs/All/de83e3fb-fff6-41ee-8ef4-26dc2c37efaf/SBR-Management-LLC

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

•  High School diploma or GED 
• Minimum 1 year of property management experience 
• Strong customer service skills 
• Professional phone presence when talking to customers 
• Strong verbal and written communication and interpersonal skills 
• Ability to fluently read, write and speak English and Spanish 
• Ability to work well independent and on a team 
• Excellent time management skills and ability to multi-task and prioritize work 
• Attention to detail and problem-solving skills
• Valid Driver’s License and good driving record 
• Experience with MS Office 

Physical Demands and Work Environment

Physical Activities: Constantly sit, reach with hands/arms, and talk/hear. Frequently stand, walk, and use hands.

Lifting Requirements: Up to 50 lbs 

Environment Conditions: Temperature Changes and Extreme Heat 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

Company Benefits

• Medical, Dental, and Vision 
• Voluntary STD, LTD, and Life 
• Voluntary Accidental and Critical Illness
• PTO and 10 Paid Holidays 
• 401(k)

Equal Employment Opportunity

Equal Employment Opportunity has been and will continue to be a fundamental principle at Roberts Communities & Resorts, where employment is based upon qualifications without discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, and disability as defined by the Americans with Disabilities Act, or any other protected characteristics as established by law. At Roberts Communities & Resorts, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.