Robert Half Technology is seeking dynamic, and self-motivated Desktop Support Analysts with good Windows troubleshooting skills for our client out of Martinez, Ca. This is a 100% onsite opportunity. The Desktop Support Analyst is responsible for all end user IT support resolving both hardware and software related problems. This Desktop Support professional must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Desktop Support professional will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components. The Desktop Support role requires great customer service attitude. The person must be eager to engage each individual in order make people feel supported. Some technicians have a mentality of seeing people simply as tickets to be processed. We don't want this.Need flexibility in terms of the job tasks. The Desktop Support Analysts wear a number of different hats. We want someone who enjoys encountering new situations and is open to learning how to do things that we may not have thought to put on the bullet list in the job description. Someone who’s good at building relationships with the staff in our organization. We get to know the individuals across our organization. There’s a personal touch to the support that we provide our users. Our staff like to get to know our technicians by name. This is a long term contract for 6 months plus. Provide phone/in-person support to employees with technical issues or questions.Assigning and categorizing tickets for other members of the IT teams.Mac, Apple and iOS troubleshooting (90 Percent Windows/10 Percent Mac)Windows 10/Active Directory/ Outlook/ Office/Configure/repair software and hardware.Install new desktop and laptop systems for employeesConfigure and support employee cell phones/smart phones.Be able to evaluate, prioritize and respond to incoming requests via phone, e-mail, voice mail or in person. Submit your resumes directly and call us at (510) 839-5975 for immediate consideration for this Desktop Support Role. Interviews are being conducted this week.