We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional service and resolving any inquiries or concerns they may have. This is an excellent opportunity for individuals who enjoy interacting with people, possess strong communication skills, and thrive in a fast-paced environment.

Responsibilities:

• Handle incoming customer inquiries via phone, email, and live chat in a professional and courteous manner.
• Provide accurate and timely information to customers regarding product features, pricing, availability, and order status.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Resolve customer complaints or issues by investigating the problem, identifying the root cause, and implementing appropriate solutions.
• Document customer interactions and maintain accurate records in the customer relationship management (CRM) system.
• Collaborate with other departments, such as sales and technical support, to ensure prompt and satisfactory resolution of customer concerns.
• Identify opportunities to upsell or cross-sell additional products or services to customers.
• Stay updated on product knowledge and industry trends to provide informed recommendations and assistance to customers.
• Strive to achieve and exceed individual and team performance targets and key performance indicators (KPIs).

• High school diploma or equivalent; some college education preferred.
• Previous experience in a customer service role is desirable, but not mandatory.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle challenging customers with empathy and professionalism.
• Proficiency in using customer support software, CRM systems, and Microsoft Office applications.
• Strong multitasking and organizational skills.
• Flexibility to work in shifts, including evenings, weekends, and holidays if required.
• Positive attitude, team-oriented, and willingness to go the extra mile to ensure customer satisfaction.

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today regarding this customer service representative position!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.3195. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals.