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Customer Account Representative

Charlotte, NC | Full Time
24 Days Ago

Job Description

RNR Tire Express is ready to hire a full-time Customer Account Representative with great customer service skills. An average Customer Account Representative makes $16.50 to $18.00 with our bonuses. In addition to great pay and our family atmosphere, our office team also enjoys the following benefits and perks:


  • Medical, dental, and vision insurance
  • Long- and short-term disability
  • Accident, critical illness, and cancer plans
  • 401(k) matching plan
  • Paid holidays
  • Growth potential



So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial short, mobile-friendly online application. We hope to meet you soon!


THE DAY-TO-DAY

You can be found in the office Monday-Friday, 9:00am-6:00pm and Saturday 9:00am-3:00pm with one weekday off each week and Sundays off.


Each day, you arrive at the office ready to maintain our customer relationships. Most of your day is spent on the phone or computer. Looking over applications, you strive to recognize and create opportunities to renew customer agreements. You provide excellent customer service as you make phone calls to our customers regarding expired agreements as well as to references on expired accounts. By actively listening, you assist in resolving issues to facilitate renewal and prompt payment as necessary. You also schedule voluntary turn-ins of merchandise. We also go out into the field to pickup product and do door hangers.


Your patience and tact are essential in enhancing our relationships with our customers. When challenging opportunities arise, you handle them quickly all while providing top-notch customer service. Your ability to multitask while managing the pace of a call and keeping focused on the customer is essential to your success. This also allows you to meet weekly goals. As a Collections Specialist, you thrive in our fast-paced, people-driven environment and get great satisfaction out of contributing to our continued success.


OUR IDEAL Customer Account Representative


  • Positive - a can-do attitude that helps you rise to challenges
  • Communicator - strong communication skills especially over the phone
  • Passion for customer service - motivated to maintain relationships with our customers
  • Patient - ability to work with customers even when they're upset
  • Multitasker - prioritize and juggle multiple tasks effectively throughout a busy work day

Is this you? If so, keep reading!


ABOUT RNR TIRE EXPRESS

RNR Tire Express is a national franchise retailer of quality tires and custom wheels. Established in 2000, RNR has grown to over 160 locations in 22 states and is continuing to grow. At RNR, we have built a culture around "serving our customers and not just providing them service".


We support and empower our employees with excellent training and tools which enables them to provide our customers with a unique and exceptional experience. Our team is essential to our success which is why we offer competitive compensation, generous benefits, and a great work environment that people want to be a part of.


REQUIREMENTS


  • Experience as sales agent, rental agent, account executive, account manager, account collection, or rent-to-own
  • Valid driver's license with a clean driving history
  • Can pass a drug screen and background check
  • Ability to work a flexible schedule
  • Professional communication skills in English (bilingual is a plus!)
  • Strong computer and phone skills

If this sounds like the right opportunity for you and you meet the above requirements, we need you on our office team. Apply today to be a Customer Account Representative!


Skills for Customer Account Representative

The job skills required for Customer Account Representative include Customer Service, Communication Skills, Listening etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Account Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Account Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Account Representative

The following is the career advancement route for Customer Account Representative positions, which can be used as a reference in future career path planning. As a Customer Account Representative, it can be promoted into senior positions as an Account Services Representative Sr that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Representative. You can explore the career advancement for a Customer Account Representative below and select your interested title to get hiring information.

How to Become a Customer Account Representative

If you are interested in becoming a Customer Account Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Representative for your reference.

Step 1 Understand the job description and responsibilities of a Customer Account Representative

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Step 2 Knowing the best tips for becoming a Customer Account Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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