Job Description 

Maintains census goals and strategically markets for RM Management by leading tours, building/maintaining strong community relations and innovating/executing events.

Essential Functions (Including but not limited to the following) 

• Manage marketing strategies to achieve occupancy and move-in goals, and close sales by assisting prospective clients, their families, and/or advisors in the decision-making process by understanding their needs and educating them on services.

• Proven success in building positive relationships and trust. 

• Contact marketing sources to place advertisements, and develop and maintain move-in waiting lists.

• Accept and process reservation deposits and lead clients through the admissions and move-in process. 

• Manage the daily intake of voicemail messages and coordinate communication efforts as necessary. 

• Type client documentations, correspondences, contracts, memos and reports.

• Promptly response to client questions, complaints and service requests, and direct problems to supervisor as needed. 

• Collaborates with supervisor on process improvement changes, participates during staff meetings, and provides feedback to employees as needed.

• Maintain accuracy and confidentiality of all paperwork regarding client data, billing information, and client assessment/evaluations. 

• Responsible for operating with budget guidelines. 

• Assist with other duties as assigned. 

• Input information in RM Management CRM Tool.

Required Qualifications

• Minimum of two years marketing, sales and/or management experience.

• Able to work flexible hours, including occasional weekends and evenings.

• MN Driver’s License. 

Preferred Qualifications 

• Knowledge of federal, state, and local regulations and statues that pertain to home care. • Expertise in working with senior client populations.