Responsibilities

• Initially help support pre-production vehicle builds, including assisting cross functional teams 
• Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
• Operate remotely until the local service center opens, if applicable
• Follow Rivian repair procedures with efficiency without compromising quality and safety
• Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
• Assist or support vehicle repairs in a setting outside of a service center
• Conduct road tests on vehicles to ensure quality of the repair
• Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
• Stay up to date with technical skills and required training
• Support campaigns and containment initiatives
• Maintain and process accurate expense reporting as needed
• Maintain high quality work and efficiency while working with little supervision
• Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment 
• Provide service support to the field to support the Service organization
• Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment

Qualifications

• HS Diploma or GED
• Graduated from an accredited automotive repair school preferred
• 5 or more years’ experience in a traditional automotive repair shop preferred
• Proficient in using hand tools and power tools
• Proficient in navigating a laptop or computer in a windows or Mac environment
• Know basics of diagnosis and workflows
• Able to read electrical schematics
• Limited Diagnostic exposure
• Understands how high voltage and low voltage electricity works (basic electricity theory)
• Able to perform tire repair and vehicle alignment
• Some hybrid repair background is a plus
• Can diagnose and explain basic vehicle electronic communications like the CAN Bus system
• Ability to drive non-commercial truck and trailer preferred
• Ability to travel up to 75% of the time, or as needed 
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
• Ability to travel within United States & Canada
• Must possess a valid driver’s license, and maintain a clean driving record
• Parts department and billing experience preferred
• Experience using a work order management system including repair documentation
• Experience working in start-up environments preferred
• Exhibits patience and eagerness to learn
• Remains positive when dealing with difficult situations
• Strong organizational and time management skills along with attention to detail
• Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
• Must be at least 18 years old

Work Hours: 9 PM to 6 AM