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Operations Supervisor ($1,000 sign-on bonus*)
RIVER CITY BANK Sacramento, CA
Full Time | Banking 7 Months Ago
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RIVER CITY BANK is Hiring an Operations Supervisor ($1,000 sign-on bonus*) Near Sacramento, CA

Description

The Operations Supervisor coordinates the daily activities of the branch service staff, ensuring that bank customers are provided with professional service and accurate transaction processing. Possesses comprehensive knowledge of banking regulations, policies and procedures, and Bank products and services, and performs all job functions of a Customer Service Representative including transaction processing and new account opening. Responsible for the branch in the absence of the Banking Center Manager.

Essential Functions

1. Operations Management

  • Under the direction of the Banking Center Manager, acts as a lead and provides supervision to the Customer Service Representatives.
  • Provides functional guidance and coordinates daily work activities of branch staff; ensures that all security, audit, and customer service standards are met or exceeded.
  • Approves customer transactions in accordance with established authority levels/limits.
  • Oversees daily balancing by Customer Service Representatives; ensures completion by end of each business day.
  • Completes and/or assists in the completion of cash counts and the monitoring of the branch daily over/short report.
  • Performs operational certifications and verification as assigned.
  • Accepts and processes deposits, loan payments, cashes checks and processes other transactions according to established procedures.
  • Opens new accounts accurately following established procedures and obtains supporting documentation as required.

2. Staff Development and Performance Management

  • Provides ongoing on-the-job training to employees on various branch, bank and Customer Service Representative functions and procedures.
  • Motivates and coaches staff on all aspects of customer service and operations.
  • Supervises branch staff and audits their activity on a regular basis. Reviews signature cards, CTRs, and other work product of the branch sales and operational staff, makes necessary corrections, and provides feedback/coaching/training to improve performance.
  • Assists Banking Center Manager in completing quarterly and annual performance appraisal documents.

3. Customer Relationship Management

  • Oversees provision of exceptional customer service and effectively resolves escalated customer problems, issues and requests.
  • Develops and maintains productive working relationships with customers that allow Net Promoter Score to be achieved.

4. Product Knowledge

  • Maintains comprehensive knowledge of all deposit, loan, and mortgage products.
  • Keeps customers informed of Bank services and policies.

Requirements

  • High School diploma or general education degree (GED); some college coursework preferred.
  • Three years of applicable banking teller and operations experience; including some supervisory and leadership experience.
  • Knowledge of bank operations, new accounts, and business entities.

Additional Comments:

River City Bank is an Affirmative Action and Equal Opportunity Employer with a commitment to diversity. Individuals seeking employment at River City Bank are considered without regards to ancestry, age, color, physical or mental disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, race, religion, sex, sexual orientation, protected veteran/military status or any other consideration made unlawful by federal, state or local laws.

Note: River City Bank does not sponsor applicants for work visas.

For CA residents please read the Notice at Collection - California before applying.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

POST DATE

08/12/2022

EXPIRATION DATE

10/07/2022

WEBSITE

rivercitybank.com

HEADQUARTERS

ROSEVILLE, CA

SIZE

200 - 500

FOUNDED

1973

CEO

JEANIE REEVES

REVENUE

$50M - $200M

INDUSTRY

Banking

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About RIVER CITY BANK

Founded in 1973, River City Bank is California's premier business bank with assets of over $3.4 billion. River City Bank offers a comprehensive suite of banking services, including loans, deposits and cash management tools to the business, consumer and commercial real estate sectors. With tailored, executive-level service and a Superior financial rating from the nations leading independent bank-rating firm, BauerFinancial, River City Bank redefines the banking experience and every touch point that surrounds it. River City Bank is the largest, independent, locally-owned, and managed bank in the... Sacramento region with offices in San Francisco, the East Bay, the North Bay, and a growing presence in Southern California. For additional information, please visit www.rivercitybank.com or call (916) 567-2600. Member FDIC. Equal Housing Lender. More
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The following is the career advancement route for Operations Supervisor ($1,000 sign-on bonus*) positions, which can be used as a reference in future career path planning. As an Operations Supervisor ($1,000 sign-on bonus*), it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Supervisor ($1,000 sign-on bonus*). You can explore the career advancement for an Operations Supervisor ($1,000 sign-on bonus*) below and select your interested title to get hiring information.

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If you are interested in becoming an Operations Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Operations Supervisor job description and responsibilities

Operations supervisors oversee all the activities within a specific department or area of an organization.

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Operations supervisors are responsible for leading and supervising a group of employees.

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After supervising employees, operations supervisors are responsible for evaluating their performance and delivering feedback, positive or critical, depending on the employee and the situation.

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Operations supervisors are responsible for elevated customer support for the customers who have requested to speak to managers or someone with more authority.

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Often, supervisors create and oversee their team’s workflow, or the tasks required to complete a job.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Operations Supervisor jobs

Supervisors must use active listening skills to understand employee complaints and to work with them to reach a solution.

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Some companies require the operations supervisor to make major contributions to the functions of other departments.

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Operations supervisors report directly to the director of the department they supervise.

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A supervisor oversees the day-to-day performance of employees.

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Therefore, an operations manager needs to have a strong hold over the quality standards of the products.

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Step 3: View the best colleges and universities for Operations Supervisor.

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