11 Customer Service Manager Jobs in North, MD
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Ritchie Bros. is Hiring a Customer Service Manager Near North, MD
Our ideal candidate is energetic, motivated, and a highly organized team player with a focus on customer service.
- Ensure that superior customer service is delivered at all times to all customers
- Set up and maintain auction information systems
- Enter contracts and equipment specifications into the auction system
- Balance auction results, and take care of accounts receivable, collections and banking responsibilities
- Verify that funds have been collected, and that correct lien holders are paid
- Process vehicle titles, registrations and legal transfer documents
- Build strong relationships with banks, taxation offices, and motor vehicle branches to obtain information and to resolve issues
- Assist to recruit, train and oversee Customer Service Representatives for auctions
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
- 2 years in a role where you worked in-person with customers
- Post-secondary training in business, accounting, or similar
- Excellent written and verbal communication skills in English
- Fantastic computer skills, including the ability to master new systems and enter data quickly and accurately
- Experience with any of the following is an asset: accounts receivable, account reconciliation, sales tax collection / remittance, vehicles or heavy equipment, DMV document processing
- You can think quickly and make good decisions on the fly (auction time is intense and hectic!)
- This is an intensely administrative role. You must love paperwork, and have an obsession with detail and accuracy in order to succeed
- Outstanding people skills – you’re outgoing, diplomatic, patient, and a good listener
- The ability to work independently – you have a take-charge attitude and you’re not afraid to ask questions
- You like to work hard, but still have fun on the job.
- Maintain a clean, valid driver's license
- Work indoors and outdoors year-round, and climb on and off large equipment and trucks
- Because we're an event driven company, we'll need you to work regular overtime, including weekend hours, at onsite auctions. You can expect to work extra hours for 3 weeks prior to each sale, during each sale, and for 2 week after each sale
- Must be available to occasionally travel to other auction sites.
- Base salary performance bonus
- Comprehensive medical and dental benefits.
- 401(k) and an Employee Share Plan, both with company match.
- Ongoing training, professional development and tuition reimbursement.
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.
If you required any accommodations, please send an email to: careers@rbauction.com.
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Job Summary
Full Time
$91k-118k (estimate)
03/29/2023
06/07/2023
rbauction.com
MEAD, CO
1,000 - 3,000
1958
Private
WILL THOMPSON
$1B - $3B
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The job skills required for Customer Service Manager include Customer Service, Insight, Integrity, Verbal Communication, Transportation, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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