The overall goal of the Service Desk Lead is to learn and work closely with the Service Desk Director to run an efficient and successful department, promoting exceptional service to members and providing positive experiences for them while they are in the club.
Directs and coordinates all assigned activities pertaining to the Service Desk Department.
High School Diploma with some college preferred
Minimum of three-year experience providing outstanding customer service preferably in a commercial club environment
Previous management experience in the area of fitness preferred.
Must have the ability to communicate Ridge guidelines to members in a positive manner
Must possess good communication and written skills. Must be able to verbally communicate instructions in a positive manner with Service Desk employees
Must have the people skills necessary to work effectively with members and staff and have a dynamic personality.
Must be passionate about providing outstanding service to our members and guests, always looking for ways to say “yes”.
Must be obsessive about ensuring the facility looks great at all times
Must be sure that all desk employees are following guidelines for cleanliness and ensure procedures are being followed