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Lead Technician, Production
Ricoh Winston, NC
$64k-86k (estimate)
Full Time | Wholesale 3 Months Ago

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Ricoh is Hiring a Lead Technician, Production Near Winston, NC

Come Create at Ricoh
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in yourself
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Assists in managing additive manufacturing (AM) production systems, processes, controls, and measurement standards. Accountable for deadline compliance, cost management, equipment and facility maintenance, and quantity & quality of output produced. Assist with the training of technical production staff and supports engineering staff to ensure a quality product. Administers equipment maintenance and service protocols. Acts as point person for production manager complying with all applicable regulatory, legal, security and internal requirements.
Performs daily production workflow processes, including manufacturing, finishing, quality check, packaging, shipping, billing, and customer support.
Assist with the refinement of the production workflow for the facility, considering all regulatory and good manufacturing practices and requirements.
Works collaboratively with Quality control personnel to refine quality systems and processes within production workflows from job receipt through shipping & billing.
Utilizes equipment and software tools including 3D Printers, 3D CAD software and other additive manufacturing machines and related devices as needed.
Complies with all regulatory and production standards and certification
Monitors usage through procedures, logs, and other administrative
Works collaboratively with the Production Manager for the selection, ordering, installation, operation, and maintenance of all 3D printing equipment, post-processing stations, tools, and other components required to produce 3D printed parts.
Maintains optimal device performance through preventative maintenance and repairs, as well as calibration of equipment.
Monitors and manages equipment uptime metrics through procedures, logs, and other
Coordinates with third party/OEM external repair services partners or Ricoh service
Works to achieve customer satisfaction by finishing projects accurately in a timely
Works with engineering team to produce customer-designed products through proficiency in CAD and in the use of 3D print equipment.
Works to improve product through refinement of post-processing techniques and tool/technology
Maximizes print performance and quality through effective use of job scheduling practices and
Establishes continuous improvement and client-focused culture within all areas of the
Ensures effective execution of all quality assurance processes and standards.
Assists in the investigation into production problems, customer complaints, and product quality issues; collaborates with other functional areas to identify root cause and assist in implementing corrective action/countermeasure.
Performs warehouse, shipping and receiving functions for the receipt and storage of materials for processing, and the distribution of finished goods.
Tracks inventory of equipment consumables in accordance with company guidelines and
Supports the Production Manager to achieve site profitability by effectively utilizing site use of materials, supplies and labor.
Completes production reports and other documentation, as
Continually seeks to advance Ricoh’s AM production systems and
Assists the Production Manager in the training ofproductionstaffwithin theRicohproduction
Routinely demonstrates and creates a supportive and positive work
Encourages and builds positive relationships, communicating effectively with all co-workers and vendors.
Ensures optimal production facility performance based on customer requirements and Ricoh
Assists in managing all security and safety protocols for the facility and
Supports facility upkeep including cleaning, maintenance, and related
Performs work to comply with all organizational systems and
Supports facility open houses / tours for customers and guests, providing capability overview, prototype examples, and or samples for visual inspection, ensuring all proprietary and or regulatory restrictions are
Participates in the thorough investigation of incidents (including security issues, accidents, ), identifies root cause, and develops countermeasure to prevent future occurrences.
Tracks incidents, maintains records, recommend corrective/preventive actions, and monitors
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
Requires 1-3 years’ experience working with 3D printers
Requires technical degree or equivalent experience within AM industry; degree or certificate in 3D printing related field strongly preferred; industry-specific certifications are desirable.
Bachelor’s degree preferred.
Requires minimum 1 year experience operating polymer-based 3D printing technologies; prior experience with metals-based technology is desirable.
Experience with CAD is required, including demonstrated ability to modify existing CAD
Previous experience with industry standard workflow and automation systems is strongly
Experience in ISO 9001 environment preferred; ISO 13485 experience
Experience working under 21 CFR 820 strongly
Experience with medical validation / verification protocols for equipment, systems, processes, and products strongly preferred.
Experience with standard business software
Experience in managing suppliers a plus.
Prior experience in packaging & shipping operations a plus.
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
Location/Region: Winston Salem, NC (27101)

Job Summary


Full Time




$64k-86k (estimate)














$10M - $50M



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