Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Provides operations functions in one or all of the following areas: sorting, mailing, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail, as well as applies necessary postage. Provides repair of customer site equipment.
May also perform housekeeping/Hospitality, file services, and reception. Note: Due to the higher level of presentation and telephone skills needed to perform duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

• Perform basic equipment troubleshooting and escalate calls to technicians
• Performs duties of scanning and /or imaging documents
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains logs and may generate reports.
• May perform filing duties in conjunction with specific customer requests.
• Delivers to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer’s buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May occasionally perform shipping, receiving and dock work in a mailroom type environment
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses postage meter and some PC.
• Performs filing duties, which may include ‘purging’ and archiving old documents.
• Understanding of Ricoh Services Portfolio & Technology
• Ensures data for Ricoh MOR, SPG and job logs are captured
• Performs other duties as assigned.