Case Manager – Support Services FLSA Status: Exempt Hours: Full-Time Reports to: Director of Support Services Position Summary: The Case Manager is responsible for the management of Richcroft personal supports, respite, shared living, and supported living that are provided within the Support Services Department. Reporting to this position: The Case Manager is responsible for the supervision of 25-35 individual cases, and direct care staff. Primary Job Functions: Provide case management services to the individuals served by Richcroft, Inc. as per policies, procedures, and regulations. Monitor the quality of services via visits and communication with each person/ family receiving support services. Collaborate with external organizations on the development of the annual Person-Centered Plan for each person receiving supports (PCP). Monitor progress of the outcomes from the PCP monthly and complete a progress report every 90 days for all individuals on caseload. Progress notes for all individuals on case load to be completed as outlined in the Individual Plan and submitted to director. Maintain all program files following established guidelines. Provide timely and effective responses to calls. Provide support, training, and day-to-day guidance and direction to staff and individuals of Richcroft, Inc. Keep the Director well informed of any unusual events involving staff, individuals, or the community in a timely manner. Communicate with external organizations as needed. Maintain all required licenses and certifications. Bi-monthly formal supervision with direct support staff. Maintain supervision documentation. Bi-weekly supervision with Director. Bi-weekly payroll review and approval. Weekly monitoring of LTSS for EVV accuracy. Make corrections and edits to LTSS EVV punches as needed. Review and processing of staff reimbursement requests. Participate in staff interviews, hiring, and on-boarding process. Monitor and update staffing needs. Maintenance of Outlook Calendar and working schedule to complete duties as required. Other duties as assigned. Qualifications: Education: An Associates of Arts degree. College education preferred in the area of Human Services, which may include, but not be limited to, Social Work, Psychology, or Education. Experience: Two years of experience in the field of developmental disabilities. Other: A valid driver’s license with less than three points on the driving record. Maintain, CPR, First Aid certifications and other trainings as required by governing agencies.