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RHINESTAHL CORPORATION
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Customer Success Manager
$82k-114k (estimate)
Full Time | Durable Manufacturing 8 Months Ago
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RHINESTAHL CORPORATION is Hiring a Customer Success Manager Near Mason, OH

Overview

 Provide primary/key point of contact (POC) logistic support for assigned products, customers, and regions in cooperation with the Regional Customer Manager (RCM) and Customer Engagement Manager (CEM). Provide a level of support and service which ensures the optimum customer experience. Conduct business activities so as to be the voice of the customer.

Responsibilities

  • Perform as primary point of contact (POC) to the customer from initial order receipt to product shipment
  • Validate that Purchase Orders/Contracts meet the agreed upon Terms & Conditions or applicable Federal Defense Regulations
  • Work with Customer Service Team to ensure the timely processing of customer orders and work with Sourcing, Quality, Engineering, and Aftermarket Services to support the timely resolution of problems/issues related to product design and/or manufacture
  • Provide order status updates to customers as required
  • Research and correct regular, advanced, and long-standing customer concerns
  • Collect customer feedback and make process changes to exceed customer satisfaction goals
  • Complete special projects by using effective decision making, critical thinking and time management skills
  • Maintain ERP system (Epicor) with current order/shipment related information
  • Be available to travel to customer locations, as required

Qualifications

  • 3 years prior customer support experience, government contract experience is considered a plus
  • Bachelor’s degree, preferably in business or technical field, or equivalent work experience
  • Prior experience working with customers in a global environment, including international travel
  • Proficiency with computer software applications, e.g. MS Office with emphasis on MS Excel
  • Ability to multi-task and work effectively under time pressures
  • Ability to interact effectively at various levels within the customer’s organization
  • Articulate and effective communicator with the ability to influence others through the employment of sound judgment and good sense rather than the use of authority
  • Highest standards of integrity, loyalty, honesty, moral and ethical values

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$82k-114k (estimate)

POST DATE

07/30/2023

EXPIRATION DATE

12/12/2022

WEBSITE

rhinestahl.com

HEADQUARTERS

Mason, OH

SIZE

100 - 200

INDUSTRY

Durable Manufacturing

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The job skills required for Customer Success Manager include Critical Thinking, Customer Engagement, Customer Satisfaction, Customer Service, Customer Support, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Manager job description and responsibilities

Having a customer success manager overseeing the onboarding process helps with retention.

01/03/2022: Pueblo, CO

Customer success managers should have strong organization and presentation skills, but those things can be taught.

12/19/2021: Modesto, CA

They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.

02/13/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

01/23/2022: San Jose, CA

The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

01/07/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Manager jobs

Customer success managers are both salespeople and support professionals.

12/15/2021: Las Cruces, NM

During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

01/02/2022: Longview, TX

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

02/21/2022: Pueblo, CO

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

12/22/2021: Temple, TX

Customer Success Managers must be strong, natural advocates.

02/15/2022: Clearwater, FL

Step 3: View the best colleges and universities for Customer Success Manager.

Butler University
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