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Reynolds and Reynolds
New York, NY | Full Time
$60k-79k (estimate)
2 Months Ago
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Peak State Partners
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Reynolds and Reynolds
New York, NY | Full Time
$79k-99k (estimate)
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Peak State Partners
New York, NY | Full Time
$40k-50k (estimate)
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Entry Level Customer Training Specialist – Traveling
$60k-79k (estimate)
Full Time | IT Outsourcing & Consulting 2 Months Ago
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Reynolds and Reynolds is Hiring an Entry Level Customer Training Specialist – Traveling Near New York, NY

The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.

In this position, you will travel approximately 80% of the time and you will typically be given at least 1 month advance notice about upcoming trips. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.

When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office. Since you will be working from a home office, we will provide you with a company cell phone, laptop, and printer-scanner-copier equipment.

Requirements:
  • Bachelor's degree or equivalent experience
  • Ability to travel 80% of the time
  • Outgoing, friendly personality
  • Strong written and verbal communication skills
  • Must have reliable transportation, a valid driver’s license, and a good driving record
  • Must have reliable home internet with sufficient bandwidth for video conferencing
Training:

Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions ‘in action’ by visiting car dealerships that already utilize our solutions on a daily basis.

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

  • Medical, dental, vision, life insurance, and a health savings account
  • 401(k) with up to 6% matching
  • Paid vacation and sick days
  • Eight paid holidays
  • Referral bonuses
  • Working remotely with a company cell phone, laptop, and other provided home office equipment
  • Professional development and training
  • Promotion from within

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$60k-79k (estimate)

POST DATE

01/17/2023

EXPIRATION DATE

07/21/2023

WEBSITE

reyrey.com

HEADQUARTERS

KETTERING, OH

SIZE

3,000 - 7,500

FOUNDED

1866

TYPE

Private

CEO

TOMMY BARRAS

REVENUE

$500M - $1B

INDUSTRY

IT Outsourcing & Consulting

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About Reynolds and Reynolds

Reynolds And Reynolds develops a SaaS-based platform that offers CRM, accounting and document management solutions for the automotive retail industry.

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The following is the career advancement route for Entry Level Customer Training Specialist – Traveling positions, which can be used as a reference in future career path planning. As an Entry Level Customer Training Specialist – Traveling, it can be promoted into senior positions as a Training Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Entry Level Customer Training Specialist – Traveling. You can explore the career advancement for an Entry Level Customer Training Specialist – Traveling below and select your interested title to get hiring information.

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