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Customer Success Manager
reveleer Columbus, OH
$84k-116k (estimate)
Full Time 5 Months Ago
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reveleer is Hiring a Customer Success Manager Near Columbus, OH

Customer Success Manager
In Office - Columbus, Ohio

Do you like innovation and technology? We do, too. Reveleer is a healthcare software company serving health plans and care management organizations. Our teams are dedicated to disrupting and modernizing healthcare by building powerful technology that provides an amazing user experience, scalability, and automation.

Reveleer is the first of its kind in our space – a self-service platform that mines health data using AI, NLP, and advanced analytics. Our Platform enables health plans to focus on the quality-of-care people receive, leaving the most complex and repetitive tasks for technology to solve. Be part of what Reveleer is building next!

We are seeking a Customer Success Manager with a passion for the customer experience. You will manage new and existing relationships, algin Reveleer output to client goals/strategy, and assure timely delivery of mission-critical work for both Risk Adjustment and IVA project types. You will become a vital member of the Customer Success team, carrying the voice of customer and influencing the Reveleer's continued success and future.

What You’ll Do

  • Assure the customer’s overall successful adoption of Reveleer platform technology and Reveleer’s timely fulfillment of related services throughout project lifecycle: onboarding to project close/billing
  • Expand/grow our solution offering, while delivering the highest levels of customer satisfaction
  • Lead day to day management of multiple projects including, but not limited to, creating work plans, identifying and resolving critical project issues, client meeting coordination, assisting in monitoring project progress through analytic reports and other administrative tasks
  • Monitor Client vital signs using data to identify potential growth opportunities or account risks
  • Conduct business reviews by demonstrating Reveleer performance through project outcome data, as well as packaging enhancements for areas needing improvement
  • Articulate changes to Reveleer’s technology product roadmap and support Clients through new feature/function adoption
  • Identify customer accounts and execute a retention plan
  • Act as the main POC, defining a success plan, ensuring mutually-understood and agreed expectations and communicating issues clearly
  • Rally Reveleer’s internal teams and resources to drive our execution in-line with customer's business goals

About You:

  • Bachelor’s Degree required
  • 2 years’ experience managing Risk Adjustment projects, specific to Medicare, Medicaid and Commercial lines of business
  • Solution and outcome orientation, not process fixation
  • Expertise managing client relationships and accounts for technically complex products and platforms
  • Ability to manage complex customer situations and lead a resolution towards mutual success
  • Demonstrate strong analytical skills to monitor, measure and report on customer performance by analyzing trends, issues, and needs
  • Awareness of health plan and project opportunities and risks
  • Command of Risk and Risk IVA terminology, project nuances
  • Experience building strong internal relationships across teams, including senior-level executives
  • Combined education and work experience that demonstrates key project management skills
  • Ability to juggle changing priorities in managing a wide range of projects, customer needs and critical paths
  • Work both independently and in collaboration
  • Excellent written, communication and presentation skills and the ability to explain and write complex information
  • Proficient in MS Office

What You’ll Receive

  • Competitive salary
  • Medical, dental and vision benefits
  • 401k
  • PTO plan

Reveleer is an equal opportunity employer. We do not discriminate on the basis or race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.

Job Summary

JOB TYPE

Full Time

SALARY

$84k-116k (estimate)

POST DATE

10/16/2022

EXPIRATION DATE

01/18/2023

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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Manager job description and responsibilities

Having a customer success manager overseeing the onboarding process helps with retention.

01/03/2022: Pueblo, CO

Customer success managers should have strong organization and presentation skills, but those things can be taught.

12/19/2021: Modesto, CA

They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.

02/13/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

01/23/2022: San Jose, CA

The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

01/07/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Manager jobs

Customer success managers are both salespeople and support professionals.

12/15/2021: Las Cruces, NM

During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

01/02/2022: Longview, TX

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

02/21/2022: Pueblo, CO

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

12/22/2021: Temple, TX

Customer Success Managers must be strong, natural advocates.

02/15/2022: Clearwater, FL

Step 3: View the best colleges and universities for Customer Success Manager.

Butler University
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