Description

We are certain our passion for creating best-in-class senior living communities, resident experiences and team culture will inspire you and pave the way for an exciting career. The team is a friendly, dedicated, and passionate group working hard together toward shared goals!

As a Business Office Assistant at Revel, you will be embarking on a dynamic career journey with opportunities for growth and advancement. In this role you are a key player supporting the Area Business Office Director of two communities, Revel Vegas and Revel Nevada. Your administrative and organizational skills make you an invaluable member of the team. You consistently go beyond our residents’ and team members' expectations. You are partnering with team members and building relationships with our residents to create memorable experiences. YOU are a valued member of our Communites!

What you’ll be doing:

• Embracing the Revel Culture Code in how you go about completing your work and in your interactions with others. We live and work by the culture code of: BE KIND|DON’T SETTLE|BOUNCE BACK|BE YOU|BE GRATEFUL|OWN IT|BE BRAVE|LAUGH OFTEN
• Engaging with residents, families, guests and co-workers in a friendly and professional manner. Answering questions regarding the community (includes current/prospective residents and family members), effectively resolving resident concerns and complaints under the guidance of the Executive Director and Business Office Director (BOD). BE KIND|BE YOU
• Thriving in the challenges you are faced with daily, from answering calls and welcoming visitors, to supporting the BOD with managing, planning, developing, organizing, scheduling, evaluating and direction of the Concierge department. Assisting the BOD with human resource functions, new hire training, payroll, monthly billing statement generation and supporting collection efforts, accounts receivable and ordering community office supplies. Never a dull moment, you are a “GO TO” for residents and team members! BE KIND|DON’T SETTLE|BOUNCE BACK|BE YOU|BE GRATEFUL|OWN IT|BE BRAVE|LAUGH OFTEN
• Adapting and flexing as you will be called on to support multiple communities remotely, using technology to assist other communities when fellow team members are out of the office. This position will primarily support both Revel Vegas and Revel Nevada and will work from both communities as needed. Assist other Revel communities remotely and electronically when needed. OWN IT|DON’T SETTLE|BE YOU|BE BRAVE
• Supporting sales efforts by scheduling tours, completing phone inquiries and conducting tours as needed. OWN IT|DON’T SETTLE|BE YOU
• Encouraging teamwork and collaboration through open communication with other Revel team members in your department and within other departments. BE GRATEFUL|BE BRAVE|BE YOU
• Championing our residents’ expectations to ensure wild success. DON’T SETTLE|BE BRAVE|OWN IT|BE YOU

Requirements

Your background:

• 2 years of related business office experience including billing and exceptional customer relations (think “white glove”) within a senior living, hospitality, and/or related industry preferred. You excel in an environment where you have variety in your day-to-day activities.
• Basic accounting experience is preferred
• Experience interacting with guests/residents, team members and the general public in a courteous and professional manner.
• Ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
• Reasoning skills that include the ability to understand issues and process information for giving and receiving feedback and instructions. Proficiency communicating in English.
• Proficiency with the use of computers, mobile devices (e.g., tablets, iPads), AV equipment/technology, and other office equipment (e.g., phones, scanners, copiers, fax machines, etc.) as well as possess familiarity with Microsoft Office Suite products including, but not limited to, Word, Excel, Outlook, etc.
• Flexibility to work from Revel Vegas or Revel Nevada and to support other communities remotely, as needed.

WHY REVEL?

We offer a competitive total rewards package which includes:

• Generous compensation packages
• Medical, dental and vision benefits
• 401k plus match
• Vacation and sick time
• Complimentary meals & guest suite privileges
• And more…

COMPANY OVERVIEW

The Wolff Resident Experience Company is committed to providing residents an extraordinary life experience at our senior living communities. As part of The Wolff Company, we draw on more than 70 years of real estate experience combined with deep expertise in hospitality, consumer experience and various aspects of residential living to support our residents’ well-being, foster genuine connections and celebrate their independence.

Our team uses a fresh perspective to challenge traditional approaches, drive innovation and deliver against extremely high standards to create transformative experiences for our residents and team members. We strive to ensure residents at our Revel Communities live happier, longer and healthier lives. Similarly, we are dedicated to creating a career experience that enriches the lives of our team members.