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Senior Coordinator

El Segundo, CA | Full Time | Remote
3 Days Ago

Job Description

We’re proud to be a Great Place to Work-Certified™ company! 

Reusability is on a mission to provide returnable packaging solutions to our customers to improve their bottom line and make a positive impact on our environment. With 20 years of expertise, we're redesigning, reengineering, reimagining, and reinventing how reusable packaging programs are managed for our customers. We pride ourselves on delivering simple, effective solutions that drive savings and sustainability. Reusability creates an organizational culture that is fixated on a positive customer experience by focusing the organization on executing our key work processes and, thereby, growing and solidifying our position in the marketplace. We are looking for like-minded candidates seeking a challenging and rewarding opportunity as we work together to serve that mission.   

Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and thrive. Our entrepreneurial spirit is what has allowed us — and will continue to allow us — to grow. The result? Inspired people, innovative solutions, and projects with purpose. 

 

We are a team committed to improving the planet through reusable packaging and elimination of waste from company supply chains. In all we do, our four core values are key to the success of our team:   

  • Act for the Greater Good   

  • Be a Problem Solver   

  • Own the Outcome   

  • Grow as a Team or Die Trying  

Job Description:   

Reusability creates an organizational culture that is fixated on a positive customer experience by focusing the organization on executing to our key work processes and thereby, building and enhancing our credibility in the marketplace. The primary function or overall purpose of the Senior Coordinator position is to oversee, monitor, administer, and supervise the daily office operations to challenge the status quo and reduce the friction between our customers as well as stakeholders and Reusability 

As a key resource within the Operations organization, the Senior Coordinator will manage day-to-day customer orders for a fast growing, venture capital backed organization. The Senior Coordinator's focus will be delivering unrivaled customer service through excellent oral and written customer communications. The position will be expected to continually improve cost, efficiency, asset utilization, and customer service performance across our various program/business networks.  

the primary function of the Senior Coordinator is to ensure Reusability Customers have satisfaction with the key work processes associated with Reusability Customer Programs. You will be reducing friction, solving problems, and providing exceptional service to all stakeholders. 

 Primary Responsibilities:  

  • Assist in the administration of the network. 

  • Monitor the performance of Reusability Service Providers to ensure compliance and alignment with customer requirements and contractual obligations. Benchmark and set performance targets for each. 

  • Investigate customer OS&D claims, customer service issues, and take appropriate corrective actions with Logistics Service Providers. 

  • Develop and continually refine/improve operational and administrative processes to reduce costs and improve efficiencies. 

  • Manage and implement company deployed projects or programs. 

  • Drive continuous improvement through project management and metrics improvement. 

  • Identify process improvement opportunities within area of responsibility through gaining advanced understanding of operational requirements and working with stakeholders to optimize business and process flows. 

  • Assist and support in the updating, modifying, implementing, training, using and/or improving of Reusability IT systems to better supports our customers, and our supplier’s needs, requirements, and objectives.  

  • Assure that Reusability has access to accurate and timely logistics data and information so that continuous improvement initiatives or business improvement initiatives can be on-going. 

  • Inform, train, and guide customers and operations (internal & external) on various operational tasks including inventory, financial reconciliations, data entry, process standardization, process improvement, customer on-boarding/off-boarding, reporting, metrics generation, and other administrative functions. 

  • Promote continuous improvement in process and personnel through the development and administration of a relevant skills enhancement (training) program. 

  • Reverse Logistics visits to Logistics Customers and Providers (as needed). 

  • Document collection and verifying timely pick-ups and deliveries 

  • Track and resolve issues within the account to ensure optimal service for the customer. Log issues within Issue Tracker. 

  • Drive reconciliation of service exceptions through generation of applicable reports and data (overdue service dates, excused service failures, refresh reports, etc) 

  • Manage tasks related to special projects (data gathering, analysis, and report backs) 

  • Conduct retail calls as needed. 

Basic Qualifications: 

  • Bachelor’s Degree in Business or related field and at least 3 years of experience in Logistics or Supply Chain Management or at least 3-6 years of experience in Logistics or Supply Chain Management with no degree.  

  • Expert-level proficiency in using mapping and mileage software. 

  • Proven success in Order Management (Reducing Friction in the Process) 

  • Experience with Inventory Management Process (Ensuring all inventory movements are reconciled) 

  • Proven ownership through Program Management and Project Management 

  • Experience with Process Standardization and Cost Reduction Methodologies  

  • Prior involvement in Operational Analysis (Continually Ensure Day-to-Day Optimization of Orders) 

  • Understanding of Root Cause Analysis (Uncover underlaying issues to prevent fallout and/or repeated errors) 

  • High-level understanding of Lean/Continuous Improvement (Dashboards; Development of Improvement Plans and Tactics with Implementation and Execution) 

  • Demonstrated experience with leadership skills and a validated ability to develop, coach and motivate suppliers, internal stakeholders cross-departmentally, or logistics service providers 

  • Must be able to travel on a limited basis up to 10%. 

Preferred Qualifications: 

  • Reverse Logistics and/or Logistics Coordination experience is a plus. 

  • Demonstrated bias for action and implementation 

  • Ability to manage multiple tasks 

  • Results/data driven and a sense of urgency 

  • Self-directing and self-motivating 

  • Ability to manage priorities in a fast-paced environment 

  • Strong interpersonal and influencing skills 

  • Ability to learn logistics software and systems 

  • Transportation and Logistics including the understanding of reverse logistics, final mile delivery models, carrier processes, systems, pricing models, and service models 

Benefits:  

  • Fully Remote work environment
  • We offer medical, dental and vision insurance plans with generous company-paid premium coverage 
  • Paid holidays, vacation generous PTO, and sick time   
  • 401K with company match   
  • Competitive compensation and participation in a company annual incentive plan   
  • Opportunity for internal career advancement   

 

Reusability is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.