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Technical Support Manager
$125k-156k (estimate)
Full Time | IT Outsourcing & Consulting 5 Months Ago
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RETAIL INFORMATION SYSTEMS is Hiring a Technical Support Manager Near Houston, TX

The Opportunity
The role of the Technical Support Manager is to organize and manage the technical capabilities and priorities of the technical support team. In addition, the Technical Support Lead will be responsible for driving closure of technical problems.
Role Purpose:
  • Organize and manage the technical support team and drive closure of technical problems.
  • Drive continuous processes to improve staff utilization.
  • Meet set objectives to achieve performance measures.
Objectives:
  • A consistent approach to measuring performance by staff is maintained and, in the practices, and processes utilized for providing support.
  • Prioritize workload in accordance with the impact and severity of a problem.
  • Through monitoring the performance metrics, determine capacity sizing of resource needs (future quantity) and skills required (training) and action plan to ensure capacity and capability is available to meet demand.
  • Pro-actively work to ensure knowledge transfer occurs across our product offering.
  • Identify and implement new tools and technologies to better serve the customer
Experience Requirements:
Education:
  • Degree or recognized qualification in the appropriate fields.
Experience & Skills:
  • Leadership in technical support and a proven track record of success.
  • Project management experience.
  • Customer service experience.
  • Must be able to drive and implement process improvements in the technical support group.
  • Good command of English, both written and verbal.
  • High level of Excellent skills and abilities.
The Successful Candidate Will Be Someone Who:
  • Has a background in strategic thinking, problem resolution, technical support, resource coordination, and customer service experience.
 About RIS
Retail Information Systems provides cost-effective, highly configurable, and scalable point of sale and inventory control software solutions to retailers worldwide.
Retail Information Systems serves and consults with customers who operate retail operations, from small specialty to large chain stores and provides software and hardware implementation, custom programming, project management, and eCommerce design, integration, and implementation.
For over a decade Retail Information Systems has strived to exceed the expectations of every client by offering outstanding customer service and extensive knowledge of the IT Industry. We are fortunate to be supported by a team, whose functional and technical expertise combined with their hands-on experience, ensures that our clients receive the most effective and professional service. This is part of the reason why RIS received the highest awards at several Retail Pro Global Conference:
Job Type: Full-time
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8 hour shift
  • Monday to Friday
Supplemental Pay:
  • Bonus pay

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$125k-156k (estimate)

POST DATE

10/15/2022

EXPIRATION DATE

03/17/2023

WEBSITE

ris.com

HEADQUARTERS

HOUSTON, TX

SIZE

50 - 100

FOUNDED

1995

TYPE

Private

CEO

MADHU BONTHA

REVENUE

$5M - $10M

INDUSTRY

IT Outsourcing & Consulting

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About Retail Information Systems

Retail Information Systems is a provider of Point of Sale and inventory control software and hardware solutions for the retail industry.

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