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Client Account Manager

Chicago, IL | Full Time
4 Days Ago

Job Description

We are looking for a Client Service Account Manager to help lead efforts in maintaining and enhancing clients’ relationships using excellent client service skills. The Client Service Account Manager is the main escalation point for any client related inquiries. They act as a liaison between different internal business partners and Resourcing Edge clients. The Client Service Account Manager assumes responsibility and accountability to meet or exceed the company’s performance goals, especially in the area of quality, client retention and productivity. This position also maintains standard operating procedures and updates training materials.

As a key team member of Resourcing Edge (RE), the Client Service Account Manager has an integral role in supporting the mission of Resourcing Edge, to enable companies to focus on their success.

Role and Responsibilities

  • Developing new client relationships and serve as direct contact for the client key stakeholders and decision makers.
  • Manage ongoing long-term client relationship by resolving issues, communicating any changes in program parameters, providing procedure updates, etc.
    • Meet with assigned clients quarterly or by defined schedule to determine service quality and/or service needs.
    • Ensure clients maintain a favorable perception of RE’s service delivery and quality.
  • Ensures the streamlining of information flow between clients and the organization, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes.
  • Conduct new client orientations, including benefits enrollment, and new hire on-boarding.
  • Conduct demos of web and software products for prospective clients and provide software training for new clients and/or new client contacts.
  • Provide training to client contacts on RE’s services, process, payroll systems, employee benefits and support procedures.
  • Provides feedback and suggestions on REI products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.
  • Evaluate, and act to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs.
  • Monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.

Traits & Competencies:

To perform the job successfully, an individual should have demonstrated the following traits and competencies:

  • Teamwork – Understands the organization and its business processes, products and services and is able to explain to clients so they understand RE plans, offerings, and capabilities.
  • Quality – Demonstrates completeness, accuracy, and timeliness in projects they lead to ensure quality.
  • Safety and Security – Observes/implements all safety and security procedures.
  • Initiative – Continually develop professional skills, update knowledge as new product releases occurs or product enhancements are implemented.
  • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work by using innovative approaches and ideas.

Qualifications: Required

  • Education and/or Experience
    • Bachelor’s degree preferred; or 6 plus years’ experience will be accepted in lieu of degree.
    • 3 year’s professional Operations, Client Services, Account Management and/or Sales experience.
    • Demonstrated ability in customer service, and problem resolution is required.
  • Computer Skills – To perform this job successfully, an individual should be proficient in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.
  • Other Skills and Abilities
    • Must be able to work in a fast-paced environment with the ability to multi-task.
    • Must have excellent oral, written and interpersonal communication skills.
    • Must have demonstrated ability to work effectively in a diverse workforce.

Qualifications: Preferred

  • PHR Certification is preferred

IND123

 

Skills for Client Account Manager

The job skills required for Client Account Manager include Customer Service, Account Management, Leadership, Products and Services, Initiative,and Responsibility etc. Having related job skills and expertise will give you an advantage when applying to be a Client Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Account Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Client Account Manager

The following is the career advancement route for Client Account Manager positions, which can be used as a reference in future career path planning. As a Client Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Account Manager. You can explore the career advancement for a Client Account Manager below and select your interested title to get hiring information.

How to Become a Client Account Manager

If you are interested in becoming a Client Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Account Manager for your reference.

Step 1 Understand the job description and responsibilities of a Client Account Manager

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Step 2 Knowing the best tips for becoming a Client Account Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Client Account Manager

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