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Client Services Manager
Residential/Non-Residential
Full-Time/Exempt
Galveston, Texas
JOB SUMMARY
The Client Services Manager is responsible for overseeing both residential and non-residential programs, which includes Case Management, Advocates, and Hotline Specialists. This position is responsible for recruitment, scheduling, training, and development of these programs alongside the Director of Intervention Services to ensure all policies and procedures are followed. This position also requires direct client contact in RCCs emergency shelter providing support to victims of domestic violence and sexual assault.
ESSENTIAL JOB FUNCTIONS
WORK SCHEDULE
Forty (40) hours per week. Monday through Friday, with flexibility for occasional weekend, evening, and holidays. On call is required.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various office machines and/or equipment; and reach with hands and arms. The employee frequently is required to speak and hear clearly. The employee is frequently required to stoop, kneel, crouch, crawl, and lift approximately 20 lbs. Specific vision abilities required by this job. include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job which is primarily an office environment.
SUPERVISOR AND MANAGEMENT RESPONSIBILITY
This position reports to the Executive Director. Direct reports to this position are the Residential and Non-Residential Case Managers, Advocates and Hotline Specialist positions.
EDUCATION & EXPERIENCE
Required:
BENEFITS
Attractive salary and benefits including Vacation and Sick paid time off, retirement savings plan, medical, dental, vision and life insurance.
Full Time
Retail
09/23/2022
10/29/2022
rccgc.org
GALVESTON, TX
25 - 50
1979
Private
<$5M
Retail
The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Manager job description and responsibilities
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
02/16/2022: Shreveport, LA
They also ensure unsatisfied clients are compensated with free services, products, or discounts.
02/28/2022: Tucson, AZ
Client service managers oversee the hiring, orienting, and training of staff for the department.
01/16/2022: Yakima, WA
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
01/18/2022: Colorado Springs, CO
They develop policies and regulations necessary for ensuring client satisfaction.
03/08/2022: Poughkeepsie, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Manager jobs
Should be excellent communicators capable of leading a team.
02/21/2022: Utica, NY
Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.
02/12/2022: York, PA
As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.
02/02/2022: Canton, OH
Mastermind creative ways to deliver an exceptional client experience.
02/15/2022: Portland, ME
Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.
02/25/2022: New Haven, CT
Step 3: View the best colleges and universities for Client Services Manager.