Job Description
The Floor Manager Stewarding is responsible for the daily operations of the Stewarding Department which include assigning work and responsibilities, directing employees, scheduling and training to ensure that the workgroup operates at maximum efficiency.

Essential Duties

• Participate in the employee selection process, interviewing and recommending that candidates are hired.
• Set performance standards for tasks, jobs, and roles of their employees. Align individual performance expectations with organizational goals. Discipline employees and issues corrective actions.
• Direct, train, and develop all Kitchen Utility staff and the distribution of workload necessary to maintain the cleanliness of all kitchen equipment, china, silver, glassware, pots, pans in work areas, and replenishment of supplies with clean ware on their assigned shift.
• Properly train all Kitchen Utility staff on assigned shifts in the use of chemicals and sanitary handling of all Food and Beverage equipment and utensils.
• Oversee banquet set-up and breakdown on assigned shift. Assign duties as provided by management.
• Comply with all department and company rules, regulations, policies, procedures, internal controls, and government rules and regulations. Comply with all health and safety regulations including MSDS logbooks.
• Evaluate shift schedules and adjusts, if necessary, to accommodate Resorts World operational and departmental needs.
• Keep all food and beverage areas/surfaces clean and sanitized regularly.
• Maintain proper operations of dish machines/cleaning equipment and maintain pars/ordering of chemicals and supplies to ensure a smooth operation.
• Nurture an ownership environment with emphasis on motivation and Teamwork of staff.
• Promote positive public and employee relations.
• Present oneself in a neat and clean appearance at all times.
• Perform other duties as

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental and Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lifting or maneuvering at least seventy-five (75) pounds and varied instances of standing/walking.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to read at a level sufficient to understand/comprehend chemical MSDS paperwork. Ability to respond to common inquiries from other employees or guests. Fluency in English required a second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Work Environment:

The work environment characteristics described here are representative of those that exist while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.

Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

Work/Educational Experience

• Must be at least 18 years old, possess a high school or equivalent diploma, and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations.
• Associate degree in a related field AND two
  • OR Two (2) years experience in a High Volume Stewarding Supervisory position or equivalent
  • OR Two (2) years’ management experience in the hiring position’s Department
• Five (5) years related work experience in a High-Volume Stewarding setting required
• Three (3) years related experience in a Casino High Volume Stewarding setting preferred
• Must possess NYC DOH training certificates
• Superior written and verbal communication skills; able to effectively address all levels within the organization
• Demonstrated working knowledge of state gaming regulations pertaining to casino operations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)