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Residence Inn
Placentia, CA | Other
5 Months Ago
Housekeeping Supervisor
Residence Inn Placentia, CA
Other | Accommodations 5 Months Ago
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Residence Inn is Hiring a Housekeeping Supervisor Near Placentia, CA

Job Number 22170300
Job Category Rooms & Guest Services Operations
Location Residence Inn Anaheim Placentia/Fullerton, 700 W. Kimberly Avenue, Placentia, California, United States VIEW ON MAPSchedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World™ at Residence Inn by Marriott.

Job Summary

JOB TYPE

Other

INDUSTRY

Accommodations

POST DATE

10/03/2022

EXPIRATION DATE

12/12/2022

WEBSITE

residence-inn.marriott.com

HEADQUARTERS

INDIANAPOLIS, IN

SIZE

1,000 - 3,000

FOUNDED

2012

CEO

WALTER ISENBERG

REVENUE

$10M - $50M

INDUSTRY

Accommodations

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The job skills required for Housekeeping Supervisor include Housekeeping, Scheduling, Guest Service, Coaching, Confidentiality, Motivating, etc. Having related job skills and expertise will give you an advantage when applying to be a Housekeeping Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Housekeeping Supervisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Housekeeping Supervisor positions, which can be used as a reference in future career path planning. As a Housekeeping Supervisor, it can be promoted into senior positions as a Housekeeping Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Housekeeping Supervisor. You can explore the career advancement for a Housekeeping Supervisor below and select your interested title to get hiring information.