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Job Description

Job Number 22167825
Job Category Rooms & Guest Services Operations
Location Residence Inn Redwood City San Carlos, 800 East San Carlos Avenue, San Carlos, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

 

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

 

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

 

 
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World™ at Residence Inn by Marriott.

Company Overview

  • Website
  • Headquarters INDIANAPOLIS, IN
  • Size 25 - 50
  • Founded 2011
  • Type
  • CEO WALTER ISENBERG
  • Revenue <$5M
  • Industry Hospitality & Leisure
  • About residence inn

Career Path for Front Desk

The following is the career advancement route for Front Desk positions, which can be used as a reference in future career path planning. As a Front Desk, it can be promoted into senior positions as a Front Desk Clerk Sr that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk. You can explore the career advancement for a Front Desk below and select your interested title to get hiring information.

How to Become a Front Desk

If you are interested in becoming a Front Desk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk for your reference.

Step 1 Understand the job description and responsibilities of a Front Desk

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Step 2 Knowing the best tips for becoming a Front Desk can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk jobs
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Step 3 View the best colleges and universities for Front Desk

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