Additional Information: This hotel is owned and operated by an independent franchisee, CSM Corporation. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

This position is responsible for generating new business and maintaining existing clients/corporate accounts. Uses sales skills to drive revenue, maximize profit and ensure quality.

• Sales: Responsible for meeting catering revenue, group rooms revenue and meeting room rental goals through food, beverage, room rental and audio visual sales by proactive sales calls, maximizing space potential and food and beverage minimums. Detailing events and consistently pursuing up-selling opportunities to maximize revenue potential. Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, wedding organizations, charity events and cultivating client database. Uses expertise to assist in the advisement of implementing changes to Hotel operations based on sales and guest comments. Develop and deliver account strategy relating to overall hotel performance.
• Revenue Optimization: Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability. Works on pricing and mix of business. Has understanding of market fluctuations and trends.

• Technical Acumen: Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in Delphi or CI/TY on a daily basis. Utilizes sales tools, reader boards and other market intelligence to drive business.
• Cost Control: Responsible for management of rooms and catering expenses to maximize hotel profitability. Follows CSM procurement guidelines and applies good business judgment. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Guest Service: Accountable for client satisfaction by ensuring Hotel service standards are met and clients’ needs are responded to in a timely manner. Ensures effective communication of client needs from sales to appropriate operational departments. Resolves client complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Training: Utilizes available resources and adheres to CSM training policies. Ensures all CSM, brand, and department specific training requirements are met. Implements training philosophies and processes. Safety/Risk Management: Conduct routine inspections of Hotel operations to maintain standards per CSM, brand, local, state and federal regulations. Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.

• Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning occurs. Adheres to all CSM Standard Operating Procedures.

REQUIRED SKILLS AND EXPERIENCE

Education:

• High school diploma or GED required.
• College degree or equivalent experience preferred.
• Membership in catering and event organizations such as NACE and/or MPI is desired. Delphi experience desired.

This company is an equal opportunity employer.

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