36 Technology Support Specialist Jobs in Salt Lake, UT
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Request Technology is Hiring a Technology Support Specialist Near Salt Lake, UT
Job Description
***We are unable to sponsor for this long-term contract role***
Prestigious Global Firm is currently seeking a Technology Support Specialist with end-user and video conferencing experience. Candidate will be responsible for day-to-day support of PC hardware and software. This includes installing, diagnosing, repairing, maintaining, and upgrading of personal computers and related systems. The candidate must have strong analytical skills and the ability to operate in extreme high-pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The candidate should also be able to work independently when working remote when required. Candidate will be the primary AV technician and will be responsible for conference room setups, support and maintaining the firms conference rooms.
This role requires participation in firm wide maintenance window with occasional overtime on weekdays and weekends, especially during technology rollouts.
Responsibilities:
- Support the day-to-day Conference Centre Technology operational needs.
- Assist the conference technology team with organizing and documenting all aspect of Conference technology
- Help keep documentation on all maintenance activities including any equipment changes and incident reports.
- Set up audio conferences (microphones, sound systems, speakerphones, conference calls)
- Set up and Support remote Zoom, WebEx, MS Teams and Remo events.
- Set up and maintain visiting attorney offices.
- Set up presentation equipment (LCD projectors, screens, videos)
- Laptops (webcasts, network connections)
- Become proficient on the operation of Crestron program
- Organize daily operational needs and provide daily activity report to the Firmwide Conference Technology Manager.
- Assist with monthly report as required to the Firmwide Conference Technology Manager.
- Maintain documentation on all maintenance activities, projection lamp hours, any equipment changes and incident reports.
- Daily coordination and communication with the local conference center scheduler to ensure the client’s needs are provided and supported as requested.
- Maintain coordination with the FW Conference Technology team.
- Maintain sufficient inventory of supplies (batteries, cables, DVD's, power supplies)/ ensure operating efficiency of equipment.
- Ensure daily that all onsite Conference Centre Technology systems are fully functional.
Qialifications:
- Excellent judgment in assessing user issues; intermediate trouble-shooting methodology.
- Ability to work to the best resolution either through own knowledge or proper, timely escalation.
- Proficient in Windows 10 OS and core application suite; including the Microsoft Suite and various Kirkland applications.
- Intermediate knowledge of Remote Computing and Citrix experience.
- Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues
- Intermediate knowledge of iOS setup and troubleshooting.
- Knowledge of networks including wireless experience.
- Intermediate understanding and knowledge of Voice over IP (VOIP) telephone systems.
- Demonstrates the willingness and ability to help other team members on difficult issues.
- Documents new findings/solutions and processes
- Adheres to use of call ticketing system for each incident (e.g. request, issues, etc.).
- Understands and follows ticket ownership guidelines and system usage.
- Solid ability to research information through internal and external sources.
- Adheres to written procedures, checklists and all quality control associated with project rollouts.
- Participates in on-call and overtime on an as needed basis.
- Minimum of 5 to 6 years of experience in a professional services environment, law firm experience preferable.
- Minimum of 4 years of AV experience in a conference environment.
- Must have a current or working towards Avixa CTS certification and maintained during employment.
- A and/or Microsoft certification are desirable.
Technologies:
- Microsoft Windows
- Microsoft Office Suite
- iManage DeskSite and FileSite
- Citrix /VPN
- Polycom and Cisco Video Conference Systems
- AirWatch
- PeopleSoft
- Carpe Diem
- Avaya
- MFA
- ITSM Ticket Management System
- Lenovo laptops and desktops
- Avixa CTS
Job Summary
Other
$61k-78k (estimate)
03/11/2023
05/29/2023
request-tech.com
Palo Alto, CA
<25
Related Companies
The job skills required for Technology Support Specialist include Troubleshooting, Microsoft Office, Presentation, Cisco, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technology Support Specialist positions, which can be used as a reference in future career path planning. As a Technology Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Specialist. You can explore the career advancement for a Technology Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technology Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technology Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technology Support Specialist job description and responsibilities
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
04/02/2022: Pine Bluff, AR
Technical support positions are highly specialized, and may focus primarily on networking, security, customer tech support, hardware, or software.
02/26/2022: Hopkinsville, KY
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/21/2022: Vallejo, CA
Technical support specialists at larger companies may be called upon to write user manuals for their employees or customers.
02/25/2022: Los Angeles, CA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
04/01/2022: Galveston, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technology Support Specialist jobs
Certifications such as the CompTIA A+, Security+, and Network+ certify for knowledge that can be used across all technology stacks.
04/23/2022: Toledo, OH
The minimum education requirement for a technical support specialist role can vary from position to position.
05/07/2022: Florence, AL
Most technical support specialists acquire at least some on-the-job training after they are hired.
04/01/2022: San Antonio, TX
Positions with companies that create software and other computer products often desire specialists with a bachelor’s degree.
02/22/2022: Racine, WI
A technical specialist may also have training in computer programs with professional certificates and an ITIL foundation.
04/05/2022: Tampa, FL
Step 3: View the best colleges and universities for Technology Support Specialist.
Similar Jobs
Popular Articles
