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Desktop Support

Terrace, WA | Full Time
Expired

Job Description

Title: Desktop Support
Location: Terrace, WA, Onsite 
Contract

Job Responsibilities:
  • Provide end-to-end technical support for customers and the physical campus.
  • Lead the identification, diagnosis, troubleshooting and resolution of issues and events including software, hardware, network, batch operations, unified Communications, security, platform, configuration management database, and website.
  • Configure, deploy and troubleshoot Premera software & hardware (desktops, laptops, thin clients, headsets, webcams & other peripherals) for new and existing employees.
  • Provide IT Technical Support for physical campus activity including employee, building and conference room moves.
  • Provide IT Technical Support via an ACD phone queue environment
  • Create a positive customer experience providing clear verbal and written support and instruction.
  • Accurately classify, prioritize, and document support activities and outcomes for all issues into the ticketing system.
  • Successfully use knowledge base and process documentation to effectively support customers and resolve service alerts.
  • Use automation tools such as PowerShell to drive efficient troubleshooting.
please send resume to neeraj@reqroute.com

Company Overview

  • Website reqroute.com
  • Headquarters SAN JOSE, CA
  • Size 50 - 100
  • Founded 2008
  • Type
  • CEO YASH DAVE
  • Revenue $10M - $50M
  • Industry Business Services
  • About reqroute,inc
  • Reqroute is a Staffing and Recruitment Marketing firm based in the heart of Silicon Valley in California. We enable our clients to concentrate on their core business while we look after their recruitment and staffing needs. We are a young, vibrant and dynamic organization that offers a wide range of services for the entire employment cycle. Reqroute leverages social media networks to build a Social Media Recruiting Strategy (SMRS) for your organization to help you reach the passive candidate pool and also provide services in marketing your jobs across various job search engines to further reac ... h out to a larger target audience. We differentiate ourselves by our strong value system, commitment to our clients, strategic approach, unique search processes, accountability for our actions, tireless efforts and a strong candidate experience in finding out-performers. We uphold our values in everything we do. ReqRoute strives to develop sustainable relationships based on mutual trust, responsiveness and accountability. While we continue to expand the infrastructure and resources available to our clients, we remain nimble in our approach to customer service and the management of our relationships. Solutions - Staffing and Recruitment - Temp, contingent and full-time Reqroute PEO - Payroll and Back office Reqroute RPO - Managed Services Reqropute Academy - Build , Operate & Transfer Models Target Markets - Digital , Technology, and Business Operations. Service Areas - Service Areas - SMAC, MC/AI, IOT , Blockchain, Fintech, AML/KYC, Healthcare & Pharmacy Claims, Content Safety, Mortgage Processing , Pre-Sales, Customer Service, Supply Chain & Accounting Check our current job opportunities at http://www.reqroute.com/careers/ More

Skills for Desktop Support

The job skills required for Desktop Support include Technical Support, Desktop Support, Customer Support etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.

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Career Path for Desktop Support

The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.

How to Become a Desktop Support

If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.

Step 1 Understand the job description and responsibilities of a Desktop Support

Quotes from people on Desktop Support job description and responsibilities
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Step 2 Knowing the best tips for becoming a Desktop Support can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Desktop Support jobs
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Step 3 View the best colleges and universities for Desktop Support

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