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Customer Support Representative
ReqRoute,Inc Scottsdale, AZ
Full Time | Business Services 7 Months Ago
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ReqRoute,Inc is Hiring a Customer Support Representative Near Scottsdale, AZ

Customer Service Representative – Rider Support
Job Type: Full time
Location: Scottsdale, AZ (Onsite)

As the first point of contact, you will
• Drive outstanding customer experience providing guidance and support across various channels such as calls, chats, and emails
• Compose thoughtful, concise messages that align with our mission
• Oversee rider interactions through visual and audio prompts in internal tools
• Raise issues that arise while troubleshooting to Team Leads
• Monitor user interactions and prioritize inquiries through the internal systems
• Maintain up to date knowledge of the self-driving technology, service, and messaging by completing new trainings and knowledge checks in a timely manner
• Work in time-sensitive situations under pressure in a user focused environment
• Meet internal metrics such as quality, performance SLAs and shift adherence
• Provide valid and complete information within the time limit using right methods/tools, follow up to ensure resolution
• Raise unresolved issues to appropriate internal teams
• Focused to achieve customer satisfaction and zero client or customer issues
• Keep records of customer interactions, document knowledge in the form of solution articles
The qualifications include:
• High school graduate or equivalent is required, Bachelor’s degree in Information technology, Computer Science, or similar field preferred
• 6 months in a customer support role
• Comfortable working with modern customer support and productivity tools
• Experience using a ticket management system for work prioritization and daily workload management.
• Excellent interpersonal and communication skills
• Quality focus, documentation skills, analytical and problem-solving skills
• Ability to absorb sophisticated technical concepts and communicate them to a non-technical audience
Sudhanshu Karmalkar
Technical Recruiter
ReqRoute, Inc
Phone: 415-691-4708
Email: sudhanshu@reqroute.com

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

POST DATE

08/24/2022

EXPIRATION DATE

11/16/2022

WEBSITE

reqroute.com

HEADQUARTERS

SAN JOSE, CA

SIZE

50 - 100

FOUNDED

2008

CEO

YASH DAVE

REVENUE

<$5M

INDUSTRY

Business Services

Show more

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The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Representative job description and responsibilities

Collecting and analyzing customer feedback can also be a part of their customer support representative task.

02/13/2022: Danbury, CT

Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.

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Customer support representative document reports, resolve complaints, and process orders and payments.

03/09/2022: Indianapolis, IN

Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.

01/14/2022: Santa Maria, CA

Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.

12/29/2021: Elyria, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Representative jobs

According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.

02/06/2022: Waco, TX

Be as polite as possible when talking to clients over the phone.

02/12/2022: Manchester, NH

Consider using database to record activities and research product information.

02/13/2022: Petaluma, CA

Learn to refer to other service or technical departments for follow up as needed.

02/14/2022: Fort Myers, FL

Understand the customer’s expectations.

01/24/2022: Lawton, OK

Step 3: View the best colleges and universities for Customer Support Representative.

Butler University
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