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RepairSmith
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Dispatcher
RepairSmith Tempe, AZ
$42k-57k (estimate)
Full Time | Consumer Services 8 Months Ago
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RepairSmith is Hiring a Dispatcher Near Tempe, AZ

We are looking for an experienced Dispatch Specialist who is passionate about ensuring the best possible customer experience. Join a dynamic and fast-paced environment and work with cross-functional teams to help design, build and roll-out products that deliver the Repair Smith's vision and strategy.

Experience in a logistics-based operation, be comfortable addressing onsite support to field techs, parts ordering and should have excellent communication skills under any type of condition. Working within the Operations Support Services Dispatch team, the Dispatch Specialist is accountable for ensuring optimal van/technician routing. Review upcoming schedule to improve routing and correct tech and van availability issues. This includes managing and communicating same day schedule changes such as cancellations and technician status. Procure same day parts as needed and review upcoming ROs for unsupported work requests (failed smog, declined vehicle, deposit requirements, unsupported). Serve as an additional point of contact between technician and customer.

WE WILL DEPEND ON THIS PERSON TO

  • Manage technician schedule: for efficient utilization & scheduling
  • Assisting in selection, pre-ordering, and same day ordering of relevant parts in conjunction with our parts team
  • Working with our B2B and Partnership Teams to facilitate scheduling of technicians
  • Identifying diagnostic pre-analysis through desk research (Mitchel Pro Demand)
  • Continuous communication stream to the operation team
  • Ensuring data integrity
  • Optimize procedures and develop operation product ideas
  • Definition and training of standard procedures
  • Identifying product and process ideas for customer convenience and operation's efficiency
  • Assisting Field Technicians with onsite issues
  • Performs other duties as requested by manager

WHAT YOU BRING

  • Experienced dispatcher in automotive, logistics or similar business
  • Knowledge of automotive parts preferred
  • Excellent customer communication and selling skills
  • Organization skills required
  • Ability to work under multi-task situations in various applications
  • Ability to work in a fast-paced environment required
  • A sense of urgency for all tasks required
  • Knowledge of process improvement methodologies and a continual improvement attitude
  • Ability to identify optimization opportunities, define (digital) procedures and product design to realize optimization potential.
  • Understanding of automotive workshop and repair procedures preferred

WORKING WITH US

  • Competitive pay (DOE)
  • Paid vacation time
  • Company paid employee medical, dental, and vision insurance
  • Casual atmosphere and great people to work with

ABOUT US

RepairSmith is on a mission to deliver convenient auto repair everywhere with its disruptive service, offering the first and only full-service mobile solution for automotive repair and maintenance.

The company delivers complete mobile repair and maintenance to car owners with the convenience of online booking and instant price quotes, combined with five-star quality service at fair, affordable prices. RepairSmith also delivers repair and scheduled maintenance on-location to fleet operators, car rental agencies and dealership customers.

Founded in 2018, RepairSmith is based in Los Angeles and offers service in 650 cities across six states with over 100,000 service appointments completed to date. All RepairSmith technicians are employees of the company, equipped with customized state-of-the-art mobile service vans to deliver a best-in-class experience. Named one of Fast Company's Most Innovative Companies of 2021, RepairSmith is backed by TI Capital, Mercedes-Benz, Porsche Ventures, Spring Mountain Capital, and other venture and automotive investors.

For more information, visit www.RepairSmith.com and follow the company on social media via LinkedIn, Twitter, and Instagram.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

REPAIRSMITH, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, AGE, RELIGION, SEX, NATIONAL ORIGIN, DISABILITY, PROTECTED VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED UNDER FEDERAL, STATE, OR LOCAL LAW.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$42k-57k (estimate)

POST DATE

07/29/2023

EXPIRATION DATE

07/27/2023

WEBSITE

repairsmith.com

HEADQUARTERS

EL SEGUNDO, CA

SIZE

100 - 200

FOUNDED

2018

CEO

JOEL MILNE

REVENUE

<$5M

INDUSTRY

Consumer Services

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The job skills required for Dispatcher include Analysis, Auto Repair, B2B, Communication Skills, Customer Communications, Data Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.

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If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Dispatcher job description and responsibilities

Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie

02/07/2022: Vincennes, IN

Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.

12/30/2021: Oklahoma City, OK

A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.

02/03/2022: Oklahoma City, OK

A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.

02/02/2022: Las Cruces, NM

A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.

12/12/2021: Pittsburgh, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Dispatcher jobs

Getting training and certification as a truck dispatcher.

01/02/2022: Evansville, IN

Communicate with all parties before & during the job and getting feedback and updates.

12/25/2021: Eugene, OR

Complete a City employment application.

01/04/2022: Manchester, NH

Dispatchers should use an understanding tone and approach when communicating with callers.

01/03/2022: Las Cruces, NM

Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.

03/06/2022: Tucson, AZ

Step 3: View the best colleges and universities for Dispatcher.

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