Description

JOB OVERVIEW

We are seeking a motivated individual with a passion for customers and a background in renting and/or selling Golf and Utility vehicles or related equipment. As our Rental & Sales Solutions consultant, you will spend your days generating revenue by renting and selling Golf & Utility Vehicles to customers that visit our Pacheco, CA facility as well as businesses within your assigned territory. Inside sales and/or customer service experience is required; and we’ll be especially excited if your sales experience is in golf or utility cart sales. You’ll be most successful if you are a self-starter that can work independently. The position also requires good communication and organizational skills, professional telephone skills, and solid computer skills, with experience in Microsoft Office 365.

KEY RESPONSIBILITIES

Sales

• Meet sales objectives by quoting, renting, selling, up-selling, and cross-selling solutions to walk-in customers and those who call in with an inquiry. 
• Serve as the main contact for Golf & Utility sales, rental and service at our Pacheco, CA. facility.
• Seek to understand customer needs and recommend suitable equipment to meet their requirements whether renting or buying. 
• Demonstrate golf cart and utility products and accessories to walk-in customers. 
• Prepare and deliver sales proposals and presentations to customers. 
• Proactively identify, call and email potential customers to generate new business. 
• Develop and maintain relationships with customers to promote equipment rental and sales.
• Ensure customer information is kept up to date in company systems.
• Keep up to date with industry trends, market conditions, and competitor activities. 
• Attend industry events to network and generate leads as assigned.

Customer Service

• Answer phones and receive mail for Rental Department, serving as main contact for branch. 
• Validate customer equipment needs and desired schedule. 
• Submit quotes, credit application, and insurance requirements to customers. 
• Collect insurance certificates from customers and enter in CRM. 
• Maintain communication with customers, providing status throughout the rental process. 

Rental Equipment Management

• Maintain and track the Golf & Utility rental fleet and ensure that all equipment is always prepped, charged/fueled and ready to be rented.
• Open service work orders for repairs and prep of rental equipment (hand-off to Service Advisor.)
• Receive and log new rental equipment in our CRM. 
• Inspect and photograph all rental equipment upon return.
• Coordinate and schedule rental returns and deliveries. 
• Inspect all rental equipment upon return.

Rental Contract Management

• Negotiate and finalize contracts with customers. 
• Invoice customers for rental equipment upon delivery.
• Ensure equipment is ordered, delivered, and invoiced according to plan.

Requirements

QUALIFICATIONS & SKILLS:

Required

• High School Diploma
• 2 years of experience in a combination of inside sales, telemarketing, and/or customer service. 
• Must be comfortable with cold calling and working to meet established sales objectives. 
• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion abilities. 
• Excellent judgement, organizational and analytical skills.
• Ability to work independently and in a team environment. 
• Exceptional time management, prioritization, and organization skills. 
• Ability to operate and drive demo vehicles.
• Demonstrated ability to act in a way that is consistent with our values. 
• Proficient in the use of Microsoft Office suite.
• Qualified DMV record, drug screen and background check. 

Desired

• Experience in sales or rental of Industrial Machinery / Utility or Golf carts.

PHYSICAL REQUIREMENTS:

• Position operates in a professional office environment with the requirement to visit and walk around a warehouse and outdoors in varying degrees of temperature.
• Spend most days seated at a desk, working at a computer terminal to input data, handle phone calls, and exchange texts.
• Use computer as a telephone, messenger, and work tool, so expect to wear a headset and use both a keyboard and mouse frequently through the day. 
• Regularly sit, stand, and walk for long and short distances. 
• Hear with or without correction to be able to interpret and receive information and directions. 
• Communicate, verbally and in written form, on a regular basis in order to describe and explain detailed, important, and accurate instructions internally and directly with customers. 
• Occasionally lift and/or move material up to 50lbs. 
• Occasionally stoop, kneel, or crouch. 
• Noise level is usually moderate. 

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. 

The policy of RJMS Corporation is to hire, train, and promote all persons in all job groups in accordance with law, without regard to race, color, religion, sex, sexual orientation, age, marital or military status, national origin, gender identity, the presence of any sensory, mental, or physical disability, genetic information, or any other status or characteristic protected by local, state, or federal law.