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Remote Part-Time Customer Experience Associate

Nashville, TN | Part Time | Remote
Expired

Job Description

About Us:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700 brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Team: 

Customer Experience lives and breathes our mission of empowering our customers to feel amazing.  We've been called fit gurus, shipping virtuosos, and even fashion therapists.. Customer Experience is truly the heart of our business and has a major impact on our continued success. You will be working on a great team with supportive team leaders.

About the Job:

Customer Experience Associates (CXA) will be responsible for ensuring that all of our customers have the Cinderella Experience that has personified the Rent The Runway brand.  This role will act as a subject matter expert who delivers empathetic, detail-oriented solutions to our customers. As our frontline, all CXAs are trained and positioned for optimal employee effectiveness. 

This part-time role currently offers approximately 20 hours/week. Our business is seasonal, so CX Agents are expected to flex up or decrease their weekly hours when the business requires it (typically between 15-29 hours/week).

All new hires MUST attend our 3 week virtual training, Monday-Friday 9am-6pm EST. You will go through orientation and a robust training period to prepare you for CX interactions. Upon completion of this period, you will be required to pass an assessment that will test knowledge gained during training.  

 

We are currently hiring for the following shift times: 

Monday-Friday: 6pm-10pm est

Monday-Friday: 8pm-12am  est

Saturday-Tuesday: 9am-2pm  est

Saturday-Tuesday: 1pm-6pm  est

 

Please note this is a remote role, however candidates must reside as permanent residents in one of the following states (international remote work is prohibited):

  • Massachusetts
  • Colorado
  • Washington
  • Oregon
  • Texas
  • Illinois
  • Arizona
  • Florida
  • Virginia
  • Tennessee 
  • Kansas

 

What You'll Do:

  • Deliver exceptional service and develop lasting relationships with customers via Rent the Runway channels for communication - live chat, phone, and email.
  • Serve as a proud brand ambassador of Rent the Runway, constantly championing our core values to democratize fashion.
  • Maintain knowledge of all Rent the Runway products including fit, styles and inventory.
  • Assist customers in finding styles that meet their individual style and events needs.
  • Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions.
  • Deliver personalized service while meeting quality and productivity goals.
  • Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience.
  • Contribute to an empathetic, positive and energetic team culture.

 Who You Are:

  • You have at least 2 years of experience working in a customer-focused environment
  • You are a Problem Solver. You are able to think quickly and make decisions in a fast-paced environment. 
  • You Rebound Quickly. Handling difficult customer issues is a challenging job! You approach every day with a positive attitude and rebound quickly. 
  • You are a Multitasker. You are able to assist 3 customers at once on chat all while maintaining an exceptional level of service.  
  • You are a Communicator. You listen well and understand the needs of our customers and our business. You express your ideas clearly and communicate persuasively to produce positive results.
  • You have Strong Integrity. You are honest and ethical in all interactions and uphold company values and policies. 
  • You work with efficiency. You understand productivity metrics and are able to hold yourself accountable to assisting customers with attention to detail and efficiency. 
  • You are Dedicated. You are committed to providing a Cinderella Experience during each customer interaction. 
  • You are Empathetic. You are able to see situations from the customer’s perspective and provide the best solutions aligned with Rent the Runway’s core values. 
  •  

What You'll Have:

  • Technical aptitude and problem-solving skills
  • Computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc)
  • High speed internet access provided by a cable or fiber provider with a minimum 10Mbps connection (RTR will provide laptop & headset)

 

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

Company Overview

  • Website renttherunway.com
  • Headquarters SECAUCUS, NJ
  • Size 500 - 1,000
  • Founded 2008
  • Type Private
  • CEO JENNIFER HYMAN
  • Revenue $50M - $200M
  • Industry Business Services
  • About rent the runway
  • Rent The Runway is an online marketplace that allows users to rent dresses, gowns, handbags and accessories for women.

Skills for Remote Part-Time Customer Experience Associate

The job skills required for Remote Part-Time Customer Experience Associate include Problem Solving, Attention to Detail, Listening, Leadership, detail oriented etc. Having related job skills and expertise will give you an advantage when applying to be a Remote Part-Time Customer Experience Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Remote Part-Time Customer Experience Associate. Select any job title you are interested in and start to search job requirements.

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Career Path for Remote Part-Time Customer Experience Associate

The following is the career advancement route for Remote Part-Time Customer Experience Associate positions, which can be used as a reference in future career path planning. As a Remote Part-Time Customer Experience Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Remote Part-Time Customer Experience Associate. You can explore the career advancement for a Remote Part-Time Customer Experience Associate below and select your interested title to get hiring information.

How to Become a Customer Experience Associate

If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.

Step 1 Understand the job description and responsibilities of a Customer Experience Associate

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Step 2 Knowing the best tips for becoming a Customer Experience Associate can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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