55 Customer Experience Associate Jobs in Charlotte, NC
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Renewal by Andersen is Hiring a Customer Experience Associate Near Charlotte, NC
Customer Experience Associates interact with customers to address their concerns, answer their questions, and assist them with their needs.
A Customer Experience Associate will often answer customer phone calls and emails, responding to customers' questions and concerns.
Partner with our sales staff to serve as point of contact for customers
Works well in call center environment
Build rapport with customers by maintaining constant contact via phone, email, or text
Drive the highest standards of ethical behavior by providing accurate information throughout the customer experience
Multi-task effectively in a high-volume environment while maintaining a positive attitude
Deliver high levels of empathy and trust to customers
Provide clear and consistent communication
Present a WOW factor with each customer interaction
Associates degree or equivalent work experience
2-3 years of customer care experience/management
Must be able to maintain professionalism and respectful demeanor with customers
Must be fluent with Microsoft Excel/Outlook
- Experience in Scheduling (preferred not required)
- Organizational skills, follow up, and attention to detail
Flexible and resilient to adapt to multiple demands, shifting priorities, and changing business conditions
- Ability to lift at least 15-20lbs
Shift hour range is 7:00 am – 6:00 pm, Monday thru Friday in office
Job Summary
Full Time
$42k-55k (estimate)
11/12/2022
02/15/2024
renewalbyandersen.com
Cottage Grove, MN
1,000 - 3,000
Related Companies
The following is the career advancement route for Customer Experience Associate positions, which can be used as a reference in future career path planning. As a Customer Experience Associate, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Associate. You can explore the career advancement for a Customer Experience Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Associate job description and responsibilities
Customer Experience Associates perform a variety of support tasks to offer exceptional service to customers.
04/05/2022: Columbia, SC
Customer experience associate may also create and track metrics to quantify the customer experience.
03/30/2022: Fayetteville, NC
Customer service representatives typically use a telephone, computer, and other office equipment.
02/22/2022: Long Beach, CA
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
04/01/2022: Anchorage, AK
Responding to questions with positive language can greatly affect how the customer hears the response.
04/01/2022: Lorain, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Associate jobs
Customer experience associates are typically entry-level positions which needs strong writing and reading comprehension skills.
02/04/2022: Buffalo, NY
Customer experience associate have a proven track record for building excellent customer experiences.
01/30/2022: Springfield, OH
Customer experience associates at these companies should be data-driven and focused on building relationships.
04/10/2022: Bismarck, ND
A great customer experience representative knows how to relate to anybody, but they’re especially good with frustrated people.
03/18/2022: Reno, NV
The best Customer Experience Associate have a deep knowledge of how their companies’ products work.
02/03/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Experience Associate.
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