The Installation Coordinator will be responsible for working closely with our customers to schedule their installation. You will be 

delighting our customers and providing a high touch level of customer service. An Installation Coordinator will also maintain 

communication with our customers to update them on the progress of their installation, as well as manage the install go backs. 

Additionally, the Installation Coordinator will work directly with our install teams to schedule current install requests.

WHAT YOU'LL BE DOING - THE ROLE

• Follow up on Jobs in Progress (JIPS) & IGBs to ensure proper scheduling 
• Maintain installation scheduling of installation managers, & creates service folders with proper documentation for IMs
• Takes both inbound and outbound scheduling calls
• Prepares customer correspondence when deemed appropriate, such as paid invoices or rebates
• Provides back up and support to other members of the operations team as needed
• Keep continuous communications with assigned customers to ensure that all questions and concerns about their project are addressed and satisfied
• Possibly prepares contract amendment as necessary
• Works regularly in an office environment 
• Up to 8 hours of sitting in any given day
• Type, speak, & write daily
• Repetitive typing & answering phones
• Other jobs duties as assigned

• Knowledge/Skills
• Excellent customer relations, empathetic & personable skills
• Exceptional communication skills of listening and speaking for handling customer conflicts
• Knowledgeable with tactful and diplomatic approach to tasks at hand
• Must be able to organize & prioritize 
• Ability to adapt well and accept feedback in a changing environment
• Must be comfortable in technology driven environment
• Ability to work independently & with other teammates
• Experience / Education
• Experience working in an office environment preferred
• High School Diploma or equivalent required; College Degree preferred

• Medical Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Telehealth: 24/7 access to physicians
• Prescription drug Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance / AD&D $50,000 Paid Coverage
• Additional Voluntary Employee & Spousal life insurance
• Short-term disability Insurance (STD)
• Long-term disability Insurance (LTD)
• Parental Leave
• Voluntary Critical Illness Insurance
• Voluntary Accident Insurance
• Teammate Assistance Plan
• Paid Volunteer Time
• 401k with 50% match up to 6% of your annual pay
• Tuition Reimbursement

Empowered to be Extraordinary.

We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.

The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts.

We are a proud equal-opportunity employer.

We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.