The Customer Support Representative will handle every prospect, customer, and teammate with world class service by effectively communicating, actively listening, and show empathy with every homeowner they speak with. The Customer Support Representative’s responsibility is to contact customers to advise that their order has been processed and that they will next be contacted to schedule installation when the product ready for install. The Customer Support Representative will be required to partner with their leaders consistently to provide and receive feedback on their performance on the phones.

WHAT YOU'LL BE DOING - THE ROLE

• Make outbound calls to customers using company-provided methodology
• Speak with all customers, prospects, and teammates with professionalism, listening actively and show empathy
• Enter all information from the conversation into Enabled swiftly and accurately
• Partner with Inside Sales Director and local Production teams for questions or escalated customer situations
• Remain consistent by keeping up with all open jobs that are scheduled to be called in real time
• Report irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative, unprofessional behavior
• Attend weekly team meeting
• Other job duties as assigned
• Type, speak, & write daily 
• Working regularly in office setting

• Excellent oral and written communication skills.
• Strong interpersonal skills including maturity and the ability to accept constructive feedback in a manner that results in improved performance.
• Ability to work independently and as an active team member.
• Flexibility and demonstrated ability to adapt well in a changing environment.
• Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge.
• 1 year customer service experience required
• High School Diploma or equivalent preferred

• Medical Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Telehealth: 24/7 access to physicians
• Personal Health Advocate
• Prescription drug Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance / AD&D $50,000 Paid Coverage
• Additional Voluntary Employee & Spousal life insurance
• Short-term disability Insurance (STD)
• Long-term disability Insurance (LTD)
• Parental Leave
• Voluntary Critical Illness Insurance
• Voluntary Accident Insurance
• Teammate Assistance Plan
• Paid Volunteer Time
• 401k with 50% match up to 6% of your annual pay
• Tuition Reimbursement

Esler Companies - Renewal by Andersen received EIGHT Top Workplace Awards in 2022 for Compensation & Benefits – Work-Life Flexibility – Purpose & Values – Leadership – Innovation – Professional Development – Employee Appreciation – Employee Well-Being.

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded with a mission to redefine the industry and to offer a different—and better—window-replacement experience. The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire and a sales and marketing ‘engine’ in Northborough, Massachusetts.

We are a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Take a look at life at Esler Companies - Renewal by Andersen at www.esler.com