Search By
1097 Jobs
Front Desk Manager Renaissance Hotels Phoenix, AZ | Other
16 Days Ago
Front Desk Manager reitmr Chicago, IL | Full Time
2 Days Ago
Front Desk Manager reitmr Royal Sonesta New Orleans, LA | Full Time
2 Days Ago
Front Desk Manager reitmr Royal Sonesta New Orleans, LA | Full Time
2 Days Ago
Assistant Front Desk Manager Westin Hotels & Resorts Scottsdale, AZ | Other
3 Days Ago
Front Desk Manager Courtyard by Marriott Los Angeles, CA | Other
3 Days Ago
Front Desk Manager Courtyard Naples Naples, FL | Full Time
3 Days Ago
Front Desk Manager Westin Alexandria Alexandria, VA | Full Time
3 Days Ago
Front Desk Manager Marriott Hotels Resorts Shanghai, VA | Other
4 Days Ago
Front Desk Manager BEST WESTERN PLUS Windsor Hotel Americus, GA | Full Time
7 Days Ago
Front Desk Manager Courtyard Jfk International Jamaica, NY | Full Time
8 Days Ago
Front Desk Manager Elevation Hotel and Spa Mt. Crested Butte, CO | Full Time
9 Days Ago
Front Desk Manager Sage Hospitality Denver, CO | Full Time
10 Days Ago
Assistant Front Desk Manager Marriott Hotels Resorts Kolkata, LA | Other
10 Days Ago
Front Desk Manager JW Marriott Singapore, PA | Other
12 Days Ago
Front Desk Manager Courtyard Central Park New York, NY | Full Time
16 Days Ago
Assistant Front Desk Manager Marriott Executive Apartments Hyderabad, IA | Other
18 Days Ago
Front Desk Manager Marriott Hotels Resorts Phuket, WY | Other
18 Days Ago
Front Desk Manager Embassy Cincinnati Rivercenter Covington, KY | Full Time
19 Days Ago
Front Desk Manager Domain Sunnyvale Sunnyvale, CA | Full Time
20 Days Ago
Front Desk Manager Holiday Inn Express & Suites - Altus Altus, OK | Full Time
22 Days Ago
Front Desk Manager SR Hotel Management Inverness, FL | Full Time
23 Days Ago
Front Desk Manager Homewood Suites Long Beach Airport Long Beach, CA | Full Time
24 Days Ago
Front Desk Manager Marriott Hotels Resorts Constantine, MI | Other
24 Days Ago
Front Desk Manager Millennium Times Square New York, NY | Full Time
28 Days Ago
More Search Results

Front Desk Manager

Phoenix, AZ | Other
16 Days Ago

Job Description

Job Number 22153869
Job Category Rooms & Guest Services Operations
Location Renaissance Phoenix Downtown Hotel, 100 N 1st Street, Phoenix, Arizona, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management


Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.


Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.


• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.


Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation.  Today, you bring your personal style to every experience.  You live life to discover.  You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place.  You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours.  That’s why we’re not just looking for anyone.  We’re looking for someone like you.

Skills for Front Desk Manager

The job skills required for Front Desk Manager include Front office, Guest Service, Customer Service, Coaching, Supervising,and Hospitality Management etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Manager. Select any job title you are interested in and start to search job requirements.

Job Openings with Skill of Front office
Job Openings with Skill of Guest Service
Job Openings with Skill of Customer Service
Job Openings with Skill of Coaching
Job Openings with Skill of Supervising