City, State:
Denver, Colorado
Pay rate $22.00/hr.
Come join the Renaissance family! We are searching for an amazing reservations supervisor who enjoys taking care of guests and their special group events! We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, Tuition Reimbursement & Great Travel Perks!
The purpose of a RESERVATIONS SUPERVISOR is to supervise and train associates on the reservation process. This person will also perform the functions of a Reservation Agent.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

-Work with Guest Services Manager to monitor all reservations.
-Maintain and communicate knowledge of all room rates, packages and promotions.
-Maintain and monitor room availability for any given day.
-Have knowledge of :

-All departmental policies/service procedures/standards.
-All functions of the computer systems.
-All hotel facilities/services, hours of operation.
-All guest room layouts, bed types, decor, appointments, and locations.
-Restricted dates, rates and room types.

-Ensure that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands, assigning and monitoring staff breaks.
Respond to incoming calls.
-Access and ensure that Reservation Agents properly access all functions of Reservations system.
-Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.