Overview

Opportunity: Concierge

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

Potential Career Path

Front Desk Supervisor – Guest Service Manager – Assistant General Manager

Essential Functions

• Warmly greet and acknowledge guests, proactively offering assistance.
• Provide information about local attractions and events. 
• Make travel arrangements.
• Make dining and other reservations, and obtain tickets for events.
• Receive, store, or deliver luggage or mail.
• Pick up and deliver items or run errands.
• Carry out unusual requests, such as searching for hard-to-find items or services.
• Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods. 
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent.
• Previous customer service experience required or equivalent training.
• Knowledge of the local community, attractions and events.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It