43 Hotel Indigo Baltimore - Assistant Front Office Manager Jobs in Baltimore, MD
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Courtyard by Marriott Baltimore Downtown McHenry Row
Baltimore, MD | Full Time
$47k-64k (estimate)
1 Month Ago
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Springhill Suites by Marriott Baltimore Inner...
Baltimore, MD | Full Time
$42k-60k (estimate)
3 Months Ago
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Hampton Inn Baltimore Downtown Convention Center
Baltimore, MD | Full Time
$40k-57k (estimate)
4 Months Ago
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Hotel Indigo Baltimore - Assistant Front Office Manager
$43k-57k (estimate)
Full Time
4 Months Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Remington DC Courtyard Employers is Hiring a Hotel Indigo Baltimore - Assistant Front Office Manager Near Baltimore, MD
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
- Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
- Assist the General Manager by handling special requests, group blocking and unusual circumstances.
Job Summary
JOB TYPE
Full Time
SALARY
$43k-57k (estimate)
POST DATE
05/03/2023
EXPIRATION DATE
06/30/2023
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