Overview

The Nurse Account Manager is responsible for customer service activities for a determined group of client facilities. This includes complaint investigation and resolution, training facility staff to pharmacy policies and processes, and introduction of new technology products.

Responsibilities

• Visits assigned facilities at least monthly.
• Responsible for customer service activities; complain investigation and resolution in concert with direct supervisor, consultant pharmacist, Quality Department, internal staff, and corporate staff.
• Completes and submits progress reports promptly. When appropriate calls into or e-mails Quality to have the Progress Report initiated.
• Establishes positive relationships with facility administrator, nursing director, and nurse managers
• Informs facilities of new pharmacy procedures, processes and forms. Distributes new materials as directed. Assists with special projects as assigned
• Inservices facility staff to pharmacy issues when necessary. Provides one-on-one instruction to staff nurses as appropriate
• Performs medication storage audits, medication administration audits, Quality Assurance Reviews and other audits as requested
• Assists consultant pharmacist with drug diversion investigations
• Assists facilities with the implementation of technology products such as My Remedi, or other programs developed by the pharmacy and made available to its customers
• Assists new facilities with transition activities, inservicing, cart set up, emergency supply set up, etc. as directed

Qualifications

• Associate/Bachelor's Degree
• **Registered Nurse with experience in Long-term care
• Exhibits ability to communicate verbally and in writing with good English language skills
• Exceptional organizational skills, able to self-direct activities and prioritize responsibilities
• Ability to teach adults
• Excellent verbal and written communication skills, good social skills
• Ability to work under pressure and meet deadlines
• Must maintain ability to travel up to 300 miles per work day sometimes it is more (not the norm) 

Remedi SeniorCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact Human Resources at the location(s) where you are applying. Remedi SeniorCare participates in the E-Verify program as required by law: learn more E-Verify