Job Description Summary Valet & Bell Staff will work as assigned in any of several areas in the Front Office department. While at the Bell Stand/Valet Area and front door, the specialist is expected to drive designated vehicles to and from specified destinations and transport luggage to and from guest rooms in a prompt and safe manner. When performing Bell duties, employees will assist with luggage handling, package delivery and room deliveries. Job Description Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Communicate resolved issues to management so that further preventative and maintenance action may be taken. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Promote teamwork and quality service through daily communications and coordination with other departments. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals. Perform other duties as assigned. Qualifications and Requirements: High School diploma or equivalent. Valid US Driver License and driving history that shows history of safe conduct. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Safely drive, park, retrieve and move a variety of motor vehicles. Frequently standing up for extended periods. Carrying or lifting items weighing up to 100 pounds Handling objects, products and computer equipment Use a keyboard to operate various property management and reservations systems, etc. Other: Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math and simple accounting skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used. May be required to work nights, weekends, and/or holidays. Work Area: Front Door, Valet/Garage stand Go Beyond @SonestaHotels WHO WE ARE We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time. DUTIES AND RESPONSIBILITIES: Generally: Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Communicate resolved issues to management so that further preventative and maintenance action may be taken. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Promote teamwork and quality service through daily communications and coordination with other departments. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals. Perform other duties as assigned. Qualifications and Requirements: High School diploma or equivalent. Valid US Driver License and driving history that shows history of safe conduct. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Safely drive, park, retrieve and move a variety of motor vehicles. Frequently standing up for extended periods. Carrying or lifting items weighing up to 100 pounds Handling objects, products and computer equipment Use a keyboard to operate various property management and reservations systems, etc. Other: Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math and simple accounting skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used. May be required to work nights, weekends, and/or holidays. Work Area: Front Door, Valet/Garage stand Go Beyond @SonestaHotels WHO WE ARE We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time. Additional Job Description Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.