2292 Guest Service Agent Jobs in United States

Reitmr
Miami, FL | Full Time
2 Months Ago
Marriott Hotels Resorts
San Francisco, CA | Other
$34k-48k (estimate)
Just Posted
Residence Inn - Loveland
Loveland, CO | Full Time
$37k-50k (estimate)
Just Posted
The Baymont Inn
Kissimmee, FL | Full Time
$26k-36k (estimate)
Just Posted
Le0103 Drury Hotels Company Llc
Blue Springs, MO | Full Time
$27k-39k (estimate)
Just Posted
Homewood Suites By Hilton Ithaca
Ithaca, NY | Full Time
$40k-57k (estimate)
Just Posted
Comfort Inn Syosset-Long Island
Syosset, NY | Full Time
$39k-55k (estimate)
Just Posted
Shular Inn | Shular Companies
Pigeon Forge, TN | Full Time
$28k-38k (estimate)
Just Posted
Desert Diamond Casinos & Entertainment
Tucson, AZ | Full Time
$23k-31k (estimate)
Just Posted
Hyatt House Emeryville/San Francisco Bay Area
Emeryville, CA | Full Time
$35k-48k (estimate)
Just Posted
Hilton Garden Inn Washington Dc Downtown
Washington, DC | Full Time
$33k-45k (estimate)
Just Posted
Sonesta Simply Suites Naperville
Warrenville, IL | Full Time
$33k-49k (estimate)
Just Posted
Moxy Nyc Downtown
New York, NY | Full Time
Just Posted
Hilton Garden Inn Hershey
Hummelstown, PA | Full Time
Just Posted
La Quinta Inn & Suites | Shular Companies
Pigeon Forge, TN | Full Time
$28k-37k (estimate)
Just Posted
Sheraton San Gabriel
San Gabriel, CA | Full Time
$31k-42k (estimate)
1 Day Ago
Staybridge Suites Palmdale
Palmdale, CA | Full Time
$30k-41k (estimate)
1 Day Ago
Ayres Hotel Seal Beach
Seal Beach, CA | Part Time
$32k-44k (estimate)
1 Day Ago
Aka
Beverly Hills, CA | Full Time
$37k-55k (estimate)
1 Day Ago
Sonesta
Atlanta, GA | Full Time
1 Day Ago
Homewood Suites Buckhead
Atlanta, GA | Full Time
$29k-40k (estimate)
1 Day Ago
Hampton Inn Indianapolis
Indianapolis, IN | Full Time
$27k-36k (estimate)
1 Day Ago
Hampton By Hilton
Liverpool, NY | Full Time
1 Day Ago
Le0103 Drury Hotels Company Llc
Mason, OH | Full Time
$33k-46k (estimate)
1 Day Ago
Reitmr
Sonesta ES Suites San Antonio Northwest, TX | Full Time
$34k-51k (estimate)
1 Day Ago
Le0103 Drury Hotels Company Llc
Glen Allen, VA | Part Time
$28k-39k (estimate)
1 Day Ago

Guest Service Agent

Reitmr Miami, FL
Full Time 2 Months Ago

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Job Description Summary Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Job Description Key Job Functions Handle check-in/check-out of all hotel guests. Assist PBX with switchboard duties. Provide Concierge service. Answers In-Room Dining guest calls and takes order as needed. Ensures that all room discrepancies are cleared. Oversees blocking of special room requests for next day’s arrivals. Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is needed. Coordinates out of order rooms with housekeeping. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled daily group activities. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Promote positive guest relations to all individuals approaching the Front Desk. Communicate services and amenities of the hotel to guests. Handle all inquiries, complaints and questions for guests whenever requested. Take record and relay messages accurately. Offer detailed information on the voice mail system to callers and guests wishing to leave message. Accept and record wake-up call requests. Monitor, send and distribute guest faxes. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build solid relationship with your Colleagues Treat colleagues with respect and dignity. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Qualifications and Skills A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. Track record of delivering exceptional guest or client experience. Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates. Strong communication skills. Appropriate professional appearance and demeanor. Excellent phone & verbal communication skills. Previous front desk hotel experience preferred. High school diploma or equivalent vocational training certificate. Ability to perform basic arithmetic. Fluency in English both verbally and non-verbally. Fluency in a foreign language preferred. Excellent phone and verbal communication skills. Previous experience as Guest Service Agent preferred. Additional Job Description Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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Reitmr
Part Time
$39k-59k (estimate)
Just Posted
Reitmr
Full Time
$27k-32k (estimate)
Just Posted
Reitmr
Full Time
$57k-74k (estimate)
Just Posted

The job skills required for Guest Service Agent include Guest Service, Communication Skills, Life insurance, Guest Relations, Verbal Communication, Retirement Plans, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.

Moxy NYC Downtown
Full Time
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If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Agent job description and responsibilities

Reservations at restaurants or entertainment venues may be made the guest service agent.

03/06/2022: Colorado Springs, CO

When customers check out, part of a service agent’s job entails totaling their bills.

12/21/2021: Gainesville, FL

Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.

03/08/2022: Lompoc, CA

When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.

03/03/2022: Flagstaff, AZ

The agent tabulates the room rate and any telephone or room service charges added during the stay.

02/11/2022: Rochester, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Agent jobs

Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.

01/26/2022: Sarasota, FL

The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

02/03/2022: Sioux Falls, SD

Hotel guest agents spend much of their time arranging for services hotel quests request or need.

02/14/2022: Des Moines, IA

Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.

01/16/2022: Concord, NH

Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.

01/12/2022: Abilene, TX

Step 3: View the best colleges and universities for Guest Service Agent.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
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