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1 Front Desk Manager Job in Shelburne, NY

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ReitMR
Shelburne, NY | Full Time
$37k-54k (estimate)
10 Months Ago
Front Desk Manager
ReitMR Shelburne, NY
$37k-54k (estimate)
Full Time 10 Months Ago
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ReitMR is Hiring a Front Desk Manager Near Shelburne, NY

Job Description Summary Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence. Job Description Job Description Act independently as MOD, covering morning and evening shifts. Supervise all front office staff including front desk, communications, uniform services and concierge. Offer MOD support to other unsupervised departments as needed. Act as Travel pass champion. Distribute minutes and conduct Manager’s Meeting. Oversee VIP arrivals. Perform VIP Escorts. Act as Lobby Ambassador Track and follow up on in-house guest challenges. Resolve guest related issues. Liaison with other departments to ensure guest satisfaction. Assist with post-stay guest follow up. Perform Property rounds. Act as Front Office representative during Pre-Cons. Monitor and coordinate concierge requests. Provide site tours of the hotel. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build solid relationship with your Colleagues Treat colleagues with respect and dignity Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Additional Job Description A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Track record of delivering exceptional guest or client experience. Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates. Appropriate professional appearance and demeanor. Knowledge of Opera and internet software preferred. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Track record of delivering exceptional guest or client experience. Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates. Bi-Lingual communications skills a plus. Strong communication skills. Appropriate professional appearance and demeanor. Additional Job Description Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hourly Compensation Rate: $26.44 - $31.25 Additional Job Description Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Job Summary

JOB TYPE

Full Time

SALARY

$37k-54k (estimate)

POST DATE

05/24/2022

EXPIRATION DATE

04/22/2023

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The job skills required for Front Desk Manager include Front Office, Customer Service, Credit Card, Communication Skills, Microsoft Office, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Manager. Select any job title you are interested in and start to search job requirements.

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