Job Description Summary The Director of Catering and Convention Services is a key staff position responsible for the administration, analysis, development and communication needed to service customers and develop revenues. DOCCS must be an enthusiastic, aggressive, and results driven, professional individual who possesses the ability and passion for guest service and booking business. The DOCCS will be responsible for selling catering events as well as servicing all group rooms related conventions/meetings and Catering events. Work closely with DOSM and Revenue Director to achieve annual goals, budget and targets. The DOCCS is responsible for the supervision of Catering sales managers, Convention/Event Services Managers, trainees, and administrative staff. Provide additional support when requested to the Group Coordinator, Delphi Manager and Group Sellers as directed by the DOSM. Act as a liaison between Catering & Convention Services and all departments throughout the hotel. Communication and organizational skills are of the utmost importance. Job Description Essential Duties and Responsibilities include the following. Other duties may be assigned. Consistently offer professional, friendly and engaging service Assist in the recruitment and hiring of team, training, managing and coaching managers to meet company goals and maximize hotel revenues. Work closely with DOSM to increase Team Engagement and Development in their Sales and/or Management Roles. Direct, train and manage all activity related to the Catering and Convention Services office, ensuring all service standards are followed. Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution Must be proficient in general computer knowledge and able to train and monitor the Event contractual agreement process, quoting pricing, setting traces, and the management of accounts. Prepare an annual budget for approval and administer that budget in a fiscally responsible manner. Develop annual goals for Catering and Convention Services Team Monitor and review Catering Sales Managers’ sales achievement as it relates to productivity Keep the DOSM informed of all activities related to the Catering & Convention Services Department with regular meetings and daily communication Work closely with DOSM and DORM on revenue strategies. To assist the DOSM in establishing and maintaining the annual Sales & Marketing Plan Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business Conduct site inspections as required Develop banquet menu pricing, rental fees and revenue minimums, using current competitive data and as directed. Negotiate/achieve maximum revenue/profit while satisfying clients’ needs Participate in daily business review meeting, weekly Catering prospecting review, sales meetings and management meetings. Coordinate sales efforts between hotel sales department and catering sales to ensure proper utilization of function space to yield maximum revenues. Ensure that function bookings, group resumes and event contracts are prepared and distributed accurately and efficiently Work towards providing efficient processes and updating/creating Standard Operating Procedures (SOP’s) Ensure Team is well trained on Delphi, monitor Delphi and enforce SOP’s for its use with audits as needed. Work with Delphi Manager on month end reports, maintaining and meeting deadlines Help to answer questions daily from Staff as needed and maintain a good morale in the office-alerting DOSM to any concerns as needed. Maintain a harmonious working relationship with other departments in the hotel, other hotels, convention bureau and regional offices, as well as constant knowledge of what is happening in the market and other hotel properties Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients Work closely with the Director of Sales & Marketing to prepare monthly forecasts Balance operational, administrative and Colleague needs Follow departmental policies and procedures Follow all safety policies Additional Job Description Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.