Job Description Summary Sonesta Atlanta Airport North, 1325 Virginia Avenue, Atlanta, GA is seeking a candidate to manage and coordinate all conferences, meetings, group functions and group activities booked through the sales department. Maintain function files. Verify necessary information, i.e., number of people, prices, and total costs. Coordinate food, beverage, and table arrangements and complete as specified. Responsible for complete follow-up and coordination of services. Job Description Job Description Operational/Functional: Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order. As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc. Work with sales staff to service and solicit new business. Up-sell client events and manage function space and room block inventory as assigned. Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Report and communicate Meeting event needs between the client and hotel. Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow-up on delivery. Check function room set ups prior to guest arrival, ensuring all details agree with client’s requirements and hotel standards. Ensure deficiencies are corrected by appropriate personnel. Welcome group contact upon arrival at function and ensure guest satisfaction. Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures. Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales. Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies. Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments. Interact with outside contacts: Guests – to ensure their total satisfaction Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business Other contacts as needed (Professional organizations, community groups). May perform other duties as assigned. Strategy and Planning: May assist in developing and implement sales actions plan as assigned. Financial Management: Maintain client files and update information daily in accordance with established departmental policies and procedures. Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments. Review final bill prior to presenting to client. Complete post-conference reports of events for senior management and complete other reports as needed or requested. Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy. Leading with Passion Responsible for ensuring success through the eyes of employees, guests, and owners Utilize and collaborate with resources across different departments and corporate office Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture Focus on the mission and well-being of the department, hotel, and company as a whole Lead by example and operate with integrity and respect Inspire your team to embrace and demonstrate our values and GUEST People Standards Qualifications and Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some College plus 1-2 years sales or marketing related experience or equivalent combination of education and experience. Knowledge of hotel sales and/or catering preferred. Must speak fluent English. Track record of delivering exceptional guest and client experience Frequently standing up or moving within and outside of the facility Carrying or lifting items weighing up to 25 pounds Handling objects Bending, stooping, kneeling Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, and giving and receiving instructions. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem solving, reasoning, motivating, organizational and training abilities are used often. May be required to work nights, weekends, and/or holidays. Appropriate professional appearance and demeanor Additional Job Description Go Beyond @Sonesta Hotels WHO WE ARE We are an organization made up of people, thoughts, and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.