Job Description Summary The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms. The Bell Attendant must respond to guests’ requests in a prompt, courteous and professional manner. The ideal candidate has a passion for hospitality and going beyond for our guests Job Description Work Environment Must be able work in a fast-paced environment. Guest-facing position working throughout the hotel (lobby, elevators, guest room corridors and guest rooms). Will be required to work outside to transport luggage to and from vehicles. Physical Demands Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Must be able to push and pull carts weighing up to 250 lbs. Frequent bending, stooping and kneeling. Ability to stand during entire shift. Expected Hours of Work Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work variable shifts (days, nights, overnights). Ten to twelve hour shifts sometimes required. Education and Experience Previous hotel experience, or retail customer service preferred. Principle duties and responsibilities (Essential Functions) include: Welcome and acknowledge all arriving guests in a courteous and professional manner. Transport luggage to and from guest rooms. Secure, tag and store luggage at guest’s request. Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping. Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities. Treat requests with professionalism, tact, and a courteous manner. Adhere to uniform and grooming standards. Perform other duties as requested by management. Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities. Treat requests with professionalism, tact, and a courteous manner. Adhere to uniform and grooming standards. Perform other duties as requested by management. Qualifications and Skills Professional verbal communication skills. Excellent interpersonal and customer service skills, including dealing with difficult guests. Reading and writing abilities to complete departmental records and logs. Excellent organizational skills and attention to detail. Ensure overall guest satisfaction Additional Job Description Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.