Job Description Summary Banquet captains are responsible for supervising the staff, operations, and guests of banquet experiences at hotels, restaurants and at private functions. Their duties include planning dining events, managing the food and beverage service, and tending to guests' requests and complaints. Directs the service to members and guests in the banquet department. Job Description Inspects banquet room and waiter stations for proper set-up including sanitation and safety concerns. Inspects for readiness. Ability to meet members and guests at entrance of the banquet room, verify reservations and escort guests to tables. Coordinates effective food service involving communication between kitchen and service staff. Ensures hot food is hot, and cold food is cold. Final eyes to make sure plates are properly prepared. Handles member/guest complaints and problems. Acts as liaison between member/host in all aspects of the event’s service. Introduces themselves and our staff to the member/host. Assures that opening and closing side duties are assigned and completed as required. Conducts pre-event meetings with banquet room personnel, including kitchen staff if required. Responsible for proper food and beverage service in their station as directed by supervisor. Observes diners to respond to any additional requests, and to determine when meal has been completed. Follows management’s instruction as to proper meal service, and execution of the banquet event order (BEO). Monitors wait staff, bus persons, cocktail wait staff and bartenders to maintain a high level of service, helping to troubleshoot and problem solve. Ability to fully operate POS system, including setting up of specials, ordering, running reports and auditing. Will calculate from bill, and responsible for posting accurately to appropriate area or member’s account. Audits wait person’s checks at end of service, and reports to manager. Ability to monitor and adjust staffing needs to meet demand. Additional duties and responsibilities maybe assigned. Additional Job Description Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.