Job Description Summary The AR Clerk is responsible for billing, collections and dispute management activities for hotel accounts receivable. They are also responsible for ensuring that payments and associated documentation are posted and updated in an efficient, timely, and accurate manner. Job Description Responsibilities • Reviews hotel night audit reports to verify the accuracy and completeness of direct billing account transactions. • Prepares timely and accurate billing of all customer accounts and compiles supporting documentation • Supports credit check review process for new customers and resolves any potential credit risks • Ensures that unallocated or unidentified cash receipts are addressed and posted in a timely manner • Conducts cash, credit card and bank reconciliations for the assigned hotel portfolio • Prepares documentation for bad debt write-offs in accordance with Sonesta's AR policy • Posts credit card chargebacks to AR sub-ledger upon receipt • Posts and applies payments to accounts receivable from the daily cash receipts • Maintains records regarding payments, account statuses, and any credit limits, references, or approvals • Supports monthly A/R close process, including preparation of general ledger, adjustments, journal entries, and reconciliations • Assists with dispute management and chargeback inquiries as necessary • Performs special projects as needed Technical • Strong ability to build relationships and work with internal stakeholders and external customers to resolve any outstanding issues • Experience with accounts receivable, cash handling and overall revenue cycle • Demonstrated knowledge of basic bookkeeping and accounting skills • Understanding of and ability to use Opera PMS system preferred Behavioral (Do the Right Thing) • Treat each other with respect • Commit to the team • Be authentic and real • Communicate openly, honestly, and clearly Behavioral (Go Beyond) • Exceed expectations • Hold yourself and others accountable • Continuously improve • Dig deeper and find ways to succeed Additional Job Description A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. • 2 years' experience of accounts receivable experience preferred • Experience using Opera PMS is preferred • Bachelor's degree in accounting, finance, or work equivalent with a strong record of success in a work environment • Strong MS Excel skills required for role. • Strong attention to detail and commitment to high quality work in a teamwork setting • Excellent problem-solving skills and ability to think outside the box and challenge the status quo • Ability to proactively communicate and work effectively with AR team, outside vendors, and internal customers • Strong analytical skills and ability to accurately process numerical data • Ability to multi-task, work under pressure and meet deadlines required • Excellent oral and written communication skills Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.