Job Description:

We are a fast-paced Physical Therapy & Wellness clinic looking for an upbeat, friendly, dedicated, office professional seeking long-term placement in the Medical Front Office environment.

The Front Office Assistant oversees the Rehab United patient experience, the delivery of our trusted brand of service, engages in team goal setting, and runs the efficient operations of daily business activities. The Front Office Assistant puts our patient's experience and support to Rehab United team members above all else. The Front Office Assistant is responsible for schedule management, accuracy & efficiency of daily operations, and assisting the Front Office Manager and Clinic Director.

Key Responsibilities: The following is a representation of some of the main areas of focus for our Front Office Assistant. For the full job description, please contact us for more detailed information.

Job Responsibilities:

• Greets and checks in patients when they arrive to the office.
• Maintains a high level of customer service with patients and their family members, staff, and providers.
• Effectively communicate paperwork, insurance requirements, and payment policies for new patients.
• Assist in patients completing required forms, obtains necessary signatures, and accurately enters the patient information for registration.
• Ensures all insurance, personal and health information is obtained and verified prior to each patient's appointment.
• Maintains daily scheduling and confirmation of patient appointments.
• Responds to heavy volume of incoming calls, new patient emails, and web-based text service for appointments and other requests.
• Collects patient co-payments, deductibles, and prior balances at the time of service.
• Prepares and files patient forms.
• Help with social media and marketing materials on a weekly or monthly basis.
• Other duties as assigned.

Required Skills:

• Superb Customer Service & Communication Skills
• Accurate Attention to Detail & Prioritization
• Ability to manage time efficiently in a stressful environment while maintaining professionalism and composure.
• Must be proficient with MS Office products, including Excel, and have the ability to learn computer operating systems.
• Maintain HIPAA confidentiality, and protect patient information.

Required Experience:

1-2 Years' Experience Preferred; Experience in a Physical Therapy Clinic or previous Medical Office Management a plus.