Job Description – I-RISE Case Aid- Interfaith-RISE - Reformed Church of Highland Park Affordable Housing Corporation

Position Description

The Case Aid provides administrative and case support to Interfaith-RISE case managers serving refugee families. Reporting to the Director of I-RISE. This position is 40 hours/week at $42,500 /year plus health insurance and benefits. This position will be located in Highland Park.

Fluency in Bilingual Creole/English OR Spanish/English OR Arabic/English is required.

Responsibilities Include

• Conduct routine calls/communications to clients to assist with coordination of services both inhouse and with community resources and conduct follow-up communications.
• Conduct outreach with local community agencies to identify appropriate community resources for clients, ensuring they are culturally and linguistically appropriate.
• Assist in completing applications and referral forms.
• Accompany clients (or provide telephonic support) to facilitate medical, social services, or other appointments.
• Provide ongoing administrative support to I-RISE case workers.
• Maintain a high standard of record-keeping according to USCRI and ORR policies and procedures.
• Provide information, education, referrals, outreach, advocacy, and support to ensure that each family receives the services they require.
• Participate in regular training and communication sessions with supervisor and headquarters staff.
• Complete documentation in case management database systems in a timely manner Follow all RCHP-AHC/Interfaith-RISE policies.
• Assist with translation for clients.
• Other duties as assigned by supervisor.

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated is not to be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).

Qualifications

Associates’ degree or a minimum of 1 year of equivalent work experience working with under-resourced families. Experience with immigrant populations or social service provision is desired. Excellent written and oral communication skills. Experience working with diverse populations, including non-English speaking clients, and individuals from various faith, cultural, and social backgrounds. Must have a valid driver's license, insurance, a clean driving record, and personal transportation. Ability to multi-task and creatively problem solve, and ability to work in a fast-paced and vibrant environment required. Familiarity with electronic databases and MS Office a plus. Fluency in Bilingual Creole/English OR Spanish/English OR Arabic/English is required.

Reformed Church of Highland Park Affordable Housing Corporation (RCHP-AHC)

RCHP-AHC is an equal opportunity employer. Diversity is a core value at RCHP-AHC and in its program, Interfaith-RISE. We are passionate about building and sustaining an inclusive and equitable working and service environment for all clients, staff, and volunteers. We believe every member on our team and in our community enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or other protected or unprotected categories. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.