Redstone Federal Credit Union has been serving the communities of North Alabama and middle Tennessee since 1951. We’re a strong, stable, and growing organization looking for ambitious individuals who can collaborate effectively on a team, yet still thrive on their own. You’ll be helping us change our communities by supporting our mission – improving the financial well-being of our members and communities by offering trusted advice, choices, opportunities, and solutions – and ultimately giving members a better experience. Discover a unique opportunity to join an innovative and rapidly growing company today! Job Description Summary Supports RFR’s customers, OUR AGENTS, at the OA’s assigned office. In part, this is to ensure smooth real estate transactions. Responsibilities include managing all paperwork while complying with legal and regulatory requirements, scheduling appointments with clients for final walkthroughs, and acting as a liaison for all involved stakeholders to provide excellent customer service to the agents AND their customers/clients. Additionally, the OA assists with specifically assigned company tasks such as marketing objectives, company events, lead management, etc. The position accomplishes this through a respectful, constructive, and energetic style, guided by the objectives of the company including the vision of company leadership and RISE Values. Job Description Essential Functions Ensuring that no phone call, email, or other correspondence goes unanswered. Significant phone duty is required daily. Receive, review, and enter data into company software including, but not limited to, listings, listing updates, contracts, pending file updates, and updating file status for assigned office/agents. Monitoring supplies in assigned office and procuring the same within the provided budget including office supplies, janitorial supplies, and snacks/water/coffee. Ensuring the assigned office’s appearance reflects the company’s Mission and RISE Values. This includes monitoring the landscaping and grounds and communicating with the ground control vendor, keeping the interior of the assigned office in pristine condition, and stocking customer snack and beverage centers. Assisting with the onboarding and training of other new employees for assigned office if directed by the Manager. Cross-training to learn additional more complex duties to enable business continuity in the absence of any other employee. Assisting with the onboarding of new agents and brokers including assisting the same with our various software programs and access to the same. Assisting our agents and brokers with LevERAge. Act as a "client-care officer" through direct contact with our agents and their customers/clients; this includes minor office duties for agents such as printing, coordinating, appointment setting, and other administrative tasks. Other duties as assigned or necessary for the success of the Company. Competencies Multitasking. Organization. Attention to detail. Self-starting and ability to work with little supervision. Supervisory Responsibility None. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smartphones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Intermittent standing, sitting and walking. Using hands repetitively to handle, feel or operate computers and other standard office equipment. Reaching with hands and arms. Intermittent lifting and carrying between 5 and 25 pounds. Position Type/Expected Hours of Work This position may occasionally require long hours and weekend work. Travel Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Preferred Education and Experience Business, finance, or real estate-related bachelor’s degree preferred. Demonstrated work history with a focus on service. Additional Eligibility Qualifications Excellent people skills, with an ability to partner with a dynamic leadership team. Possess personal qualities of integrity, credibility, and commitment to the company mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions. Demonstrated resourcefulness in setting priorities. Understanding of rules and regulations governing real property transactions. Proficiency with ethics rules, regulations, and laws governing the sale of real estate in Alabama and Tennessee. Proficiency with general office software. Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability. We are proud to be a Drug-Free and Tobacco Free Workplace.